Feb 22, 2017

Part 1: How Could the New Administration Impact Net Neutrality and Consumer Privacy?

Posted In: Collections, Compliance, Customer Service, TCPA, VOIP Author: Darrin Bird

Anyone involved in telemarketing or collections wonders what the new administration portends for the Federal Communications Commission (FCC). It’s an admissible concern. The FCC governs national and international communications on a number of channels, so changes to it could hugely impact call center regulations and practices. The most pressing issues number two: 1. Net Neutrality […]

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Feb 25, 2016

Top VoIP Network Security Tips for 2016

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Jesse Bird, News, VOIP Author: Jesse Bird

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system.

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Dec 14, 2015

TCN Celebrates Our Merger with Global Connect

Posted In: Terrel Bird, VOIP Author: Terrel Bird

TCN has some exciting news to share with our customers and the call center industry as a whole – we’ve merged with Global Connect, a fellow provider of contact center technology. This merger will enable us to deliver an even higher level of service to our entire customer base as we join the forces of […]

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Nov 17, 2015

The Rise of VoIP with Remote Agencies

Posted In: Call Center Solutions, Call Centers, Cloud Technology, VOIP Author: Mckay Bird

Telecommuting and remote offices are on the rise and will likely continue to grow in popularity as technology that makes it easier and easier to remain in touch with coworkers improves. Currently more than three million U.S. workers work remotely at least part of the time. Workers enjoy the flexibility and convenience of working away […]

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Nov 05, 2015

Will VoIP Spell the End of the Telephone As We Know It?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, VOIP Author: Mckay Bird

Children today have little idea what a payphone is. They’ve likely never inserted a quarter to make a three-minute call. And chances are even slimmer that they’ve ever seen, much less used, a rotary dial. Or an answering machine. To them, the telephone functionality of the past has simply been consolidated into a single mobile […]

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Oct 29, 2015

Is VoIP Telephony the Solution for Your SMB?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, VOIP Author: Mckay Bird

For most small and mid-sized businesses (SMBs) looking at telephony solutions, there can be many questions about whether to choose a traditional system or one that runs on Voice over Internet Protocol (VoIP). Business owners must often weigh the benefits and potential challenges of VoIP against the perceived stability and history of traditional systems. Let’s […]

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SIP trunking VOIP

Oct 27, 2015

Streamlining Your VoIP Communications with SIP Trunking

Posted In: Adam Dummar, Call Center Solutions, Call Centers, VOIP Author: Adam Dummar

It wasn’t too long ago that businesses replacing their traditional telephony service with Voice over Internet Protocol (VoIP) were viewed as reckless. The telephone was seen as too essential and too sacred to simply be handed over to the unmoored zeroes and ones zipping about the uncharted waters of the Internet. Fast forward a decade […]

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Oct 22, 2015

The Internet of Things and the Future of VoIP

Posted In: Call Center Solutions, Call Centers, Jesse Bird, SaaS, Switch to the Cloud, VOIP Author: Jesse Bird

George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set in an authoritarian future, one of the novel’s more fascinating details is the ubiquitous presence of a technology called the telescreen. Part television and part security camera, the telescreen is an always-connected, two-way street of thought control and personal vulnerability. […]

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Oct 20, 2015

How Switching to VoIP Can Save Your Organization Money

Posted In: Bryce Payne, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

More and more businesses are switching to Voice Over Internet Protocol (VoIP) for their telecommunications needs. Why? The most commonly cited incentive for switching to the cloud (drum roll) is still price, with 60 percent of respondents switching on the basis of cost savings. The next most important incentive for switching is business agility (55 […]

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Oct 15, 2015

A Unique Solution to Assist Visually Impaired Call Center Agents

Posted In: ACA, Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, News, VOIP Author: Bryce Payne

The call center industry is full of innovative solutions for a variety of challenges – from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. And some solutions help guarantee that all your call center employees can do their best work and by providing them […]

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