Mar 19, 2018

5 Ways Voicemail Delivery and Blended Accelerate Business

Posted In: Call Center Solutions, VocalDirect Author: TCN

When call center agents contact customers about appointments, missed payments or a promotion, they often brace themselves for declined calls and tense conversations. But what if they could increase callbacks without wasting time on either scenario? With voicemail delivery and blended call center technology, businesses can accomplish just that. Here are five ways voicemail delivery, […]

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Jun 21, 2017

TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

Posted In: News, Press, VocalDirect Author: TCN

St. George, Utah – June 21, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN’s new streamlined ringless voicemail technology enables […]

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