Jun 01, 2018

How Can Updated Call Monitoring and Speech Analytics Help My Business?

Posted In: Blog, Uncategorized Author: TCN

Call monitoring software can seem insignificant when compared to features like blended call flows, dynamic agent scheduling, and interactive voice response (IVR). But that insignificance is a myth. Call monitoring and recording software offers huge benefits. And, combined with Speech Analytics, those benefits multiply for agents and the bottom line. Speech Analytics Delivers Insight on […]

Read »

cloud call center technology

May 25, 2018

TCN Improves Customer Insights with Its Cloud Call Center Platform

Posted In: Blog, Uncategorized Author: TCN

Recently, TCN introduced several updates for its cloud call center platform with more to be rolled out throughout 2018. Here is a brief recap of their latest call center technology updates, all of which offer opportunities to enhance customer relationships and improve business analytics and insights. 1. Speech Analytics Enhance Cloud Call Center Platform Speech […]

Read »

Apr 01, 2017

Just testing

Posted In: News, Uncategorized Author: TCN

Read »