Sydney and St. George, Utah – April 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will exhibit at the Consumer Debt Forum sponsored by the Australian Buyers and Debt Collection Association, April 13-14, 2015 at the Sydney Harbour Marriott. TCN will showcase Platform 3.0, its advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between customers and agents.
The event brings together the regulators and key participants from within the collections and debt buying industry, along with stakeholders from the banking, utilities and telecommunications markets.
“The Australia and New Zealand region has been a major growth market for us in the last two years,” said Terrel Bird, CEO and co-founder of TCN. “We’re delighted to have the chance to meet face-to-face with many industry influencers that have adopted Platform 3.0 and to show those who haven’t how our technology can help streamline overall operations and increase productivity.”
TCN’s presence at the forum comes as it celebrates two years of successful operations in Australia and New Zealand. With sales offices in Adelaide and Melbourne, TCN has steadily expanded its customer base among major call centers and collection agencies in the region and plans to open a new office in New Zealand soon.
“TCN has been invaluable in helping us target hard-to-reach customers,” said Craig Spencer, manager of contingency collections at Insight Mercantile, a provider of field services and receivables management based in Melbourne and Perth. “Platform 3.0’s automated calling feature has given us a huge advantage that we just wouldn’t have otherwise been able to achieve through manual dialing alone.”
“We have seen a significant cost reduction since we began utilizing TCN,” said James Marsionis, general manager at DJ Distributors, a service provider serving cafes, restaurants, service stations and supermarkets across Melbourne. “Platform 3.0 has given us the ability to fully analyze the data associated with inbound and outbound calls and scale up and down at no capital cost.”
TCN Platform 3.0 is an advanced cloud-based call center technology that eradicates the need for complicated hardware and improves connectivity between customers and agents, increasing efficiency without the need for additional staff. The platform solution monitors agent-customer interactions, which allows management staff to analyze campaign success and team performance accurately. It also offers advanced analytical capabilities and makes routine and timely activities more streamlined.
For more information about the Consumer Debt Forum by the Australian Buyers and Debt Collection Association, visit www.informa.com.au/consumerdebt2015.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit tcnp3.com or follow on Twitter @tcn.
Media Contact for TCN:
Gabriel Marketing Group