St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software.
Debt$Net® users will now be able to utilize TCN’s leading customer contact technologies directly from the Debt$Net® interface. This integration will vastly improve manageability and will save IT staff hours, as accounts are selected and sent to TCN via Debt$Net®, and call results are automatically returned after the campaign is finished with the proper result codes.
Additionally, customized TCN messages and call campaigns will be available for all Debt$Net® users, as well as special features like agent screen pops that contain customer information.
The TCN/Debt$Net® integration includes:
Outbound predictive dialing, allowing agents to speak with more consumers in less time
Inbound IVR,enabling consumers to connect to the right agents
High-volume automated messaging, delivering “Foti-compliant” messages, easily scaling up or down to drive
inbound volume to agents
Skills-Based Routing, ensuring the right customer gets to the right agent
The partnership with TCN represents an important step for Debt$Net® users, said Terrel Bird, President and CEO of TCN Broadcasting. “Many businesses cannot take advantage of sophisticated hosted dialing because they lack the in-house resources to integrate business and technology processes. Now every Debt$Net® user can quickly and seamlessly use TCN technology as if they had created it for their own needs.”
Debt$Net® users interested in using the TCN integration should contact a Debt$Net® or TCN representative.
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. For additional information, visit tcnp3.com.
About The Computer Manager:
Founded in 1987 by principals Tony La Magna and Gary Grout, the company has developed and provides the industry their premier core product, Debt$Net®, as well as supporting software modules, training, custom programming, and technical support. Debt$Net® has provided collection agencies, law firms, debt buyers and in-house collection departments with one of the most comprehensive debt collection systems in the industry. Proven in the field, Debt$Net® collection software has satisfied the debt recovery requirements for over 1,000 companies specializing in Retail, Commercial, Medical, Receivables Management, and Check Collections. For additional information, visit www.debtnet5.com