Oct 02, 2017

How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

Posted In: Blog, Business Intelligence, Call Center Solutions, cloud-based, Mckay Bird, News, TCPA Author: Mckay Bird

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing […]

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Jul 18, 2017

TCN Presents the Benefits of the Cloud Based Call Center at ACA International 2017

Posted In: News Author: Mckay Bird

At the 2017 ACA International Convention, TCN’s Bryce Payne, Business Development, and Hyrum Wray, Executive Sales Manager, shared how cloud based call centers work wonders for customer-facing communications and debt collection efforts. The two also offered insight into why the cloud is a must in today’s fast-paced and heavily regulated world, as well as how […]

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Jul 17, 2017

How Cloud Contact Center Solutions Help Organizations Ensure TCPA Compliance

Posted In: News Author: Mckay Bird

When the Federal Communications Commission (FCC) issued its new interpretation of the Telephone Consumer Protection Act (TCPA) in 2015, consumer-facing organizations from financial institutions to healthcare practices expressed concern. The ACA International’s suit against the FCC remains in a sort of legal limbo, causing all similar suits to follow its lead. Legal Petitions Several consumer-based […]

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