Oct 02, 2017

How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

Posted In: Blog, Business Intelligence, Call Center Solutions, cloud-based, Mckay Bird, News, TCPA Author: Mckay Bird

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing […]

Read »

Jul 18, 2017

TCN Presents the Benefits of the Cloud Based Call Center at ACA International 2017

Posted In: News Author: Mckay Bird

At the 2017 ACA International Convention, TCN’s Bryce Payne, Business Development, and Hyrum Wray, Executive Sales Manager, shared how cloud based call centers work wonders for customer-facing communications and debt collection efforts. The two also offered insight into why the cloud is a must in today’s fast-paced and heavily regulated world, as well as how […]

Read »

Apr 24, 2017

Five Award-Winning Features of TCN Platform 3.0

Posted In: Business Intelligence, Compliance, TCN Features, VocalRx Author: Mckay Bird

Every year, the Technology Marketing Corporation (TMC), a global, integrated media company, awards the best of the best in teleservices, customer relationship management (CRM), and call centers. TCN gladly received one such award, the 2017 CUSTOMER Product of the Year. The award recognizes TCN’s efforts to improve the call center, which, in turn, enhance communications […]

Read »