Nov 21, 2017

Comparing Contact Center Solutions: Fees, Features and Further Reading

Posted In: Blog, business performance, Inbound, News, Outbound, Scalability Author: Adam Dummar

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, […]

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Jun 20, 2017

How to Maximize Call Center Efficiency with Blended Call Flows

Posted In: Inbound, Outbound Author: Mckay Bird

Call center efficiency translates to better margins and profits, explaining why collections agencies and customer service departments pursue ever-more efficient agents and operations. A smart method to achieve optimal call center efficiency happens with blended call flows. The process “blends” inbound and outbound calling initiatives, producing productivity and efficiency gains across your call center, agency, […]

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blended call center

Mar 13, 2017

How to Use Call Center Metrics to Improve Agent Performance

Posted In: business performance, Call Centers, Customer Service, Outbound Author: Mckay Bird

You don’t know what you don’t measure. That is, you might have a general idea about call center performance. You could feel that agents are working well. However, you don’t know either of those two things with any sort of clarity. It’s all guesswork and gut instinct. Unfortunately, the qualitative method provides few, if any, […]

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Mar 10, 2017

Will Outbound Call Automation Help My Call Center?

Posted In: Call Centers, Compliance, Outbound, TCPA Author: Darrin Bird

Outbound call automation holds benefits for call center agencies and companies with a call center department. However, many executives worry that the tactic will rain down the wrath of consumers, the Federal Trade Commission (FTC), and the Federal Communications Commission (FCC). Perhaps you share that concern. You have a right to. Changes with the Telephone […]

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Jan 24, 2017

Finding an Optimal Cloud-Based Contact Center Solution

Posted In: Call Center Solutions, Cloud Technology, Inbound, Mckay Bird, Outbound, Predictive Dialing Author: Mckay Bird

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the […]

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Sep 06, 2016

A Customer-Service Match: Outbound Notifications and Cloud-Based Call Center Technology

Posted In: Call Center Solutions, Customer Service, IVR, Mckay Bird, Outbound Author: Mckay Bird

The customer experience is the centerpiece of any call center. It makes for happy customers, and happy customers stay with you business and share their stories with friends and family. They become advocates for your brand, all because of a little thing known as customer service. But that little thing isn’t always easy for call […]

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Jan 14, 2016

Phone Survey Strategies that Deliver the Best Results

Posted In: Call Center Solutions, Call Centers, Mckay Bird, News, Outbound Author: Mckay Bird

Successful phone survey research involves a dedication of time, effort and a well-thought out strategy. To get the best possible results, it makes sense to do as much research as possible ahead of time , so you’re well prepared before administering the survey.

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May 13, 2015

Maximize Your Efficiency with Blended Call Centers

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Inbound, IVM, IVR, Outbound, SaaS, Switch to the Cloud, TCN Features Author: TCN

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting […]

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Nov 06, 2013

Service Overview

Posted In: Call Centers, Inbound, Outbound, TCN Features Author: TCN

TCN has cloud auto dialer systems for sale. These auto dialer systems help you connect with anyone, anywhere, and at anytime. We help you pinpoint those that are interested in your message and make contact. Our livelihood is staked on our guaranteed service. Check out our website to find more information on any given service […]

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Oct 30, 2013

Companies and Employees Benefit From Virtual Call Centers

Posted In: Call Centers, Inbound, Outbound Author: TCN

Virtual call centers are changing the business landscape by providing call center teams the opportunity to work without geographic limitations. The virtual call center model benefits employees and companies in a number of ways – they can save you money and make your telephone campaigns more effective and efficient. With call centers, you can utilize […]

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