Jan 15, 2018

The Cloud-Based Contact Center 2017 Recap: Trends and Events Impacting Collections and Communications in the New Year

Posted In: Blog, Business Intelligence, Call Center Solutions, Call Centers, News, Now Trending Author: Mckay Bird

Here are five 2017 trends and events to consider as you plan your 2018 call center operations strategy. Keep an eye out for big picture realities and how they have affected your call center, and you’ll be able to better manage or leverage similar events in 2018. Avaya Declares Bankruptcy In the spring, Avaya, an […]

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Oct 31, 2017

Three Reasons On-Premise Call Center Provider Avaya Declared Bankruptcy in 2017

Posted In: Blog, Cloud Technology, News, Now Trending, Scalability Author: TCN

The utility of legacy, on-premise contact center solutions seems to have peaked, and Avaya’s bankruptcy could be the unlikely death toll of that once-great industry. At least, corporate treasurer John Sullivan hints at that in his statement to Network World regarding Avaya’s bankruptcy. Sullivan said, “Over time, with the explosion of applications and software-as-a-service, together […]

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Aug 01, 2017

TCN and Global Connect Prevail In Federal Circuit Appeal of Web-based Voice Messaging System Patents

Posted In: News, Now Trending, Press Author: TCN

St. George, Utah – August 1, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another leading provider of cloud-based dialing and communication services, announced today that they prevailed in their appeal against NobelBiz, Inc. The appeal stems […]

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Jul 28, 2017

How Cloud Contact Center Solutions Could Empower the Canadian Contact Center Industry

Posted In: Blog, Call Center Solutions, Cloud Technology, Customer Service, Inbound, Now Trending, Switch to the Cloud Author: Darrin Bird

The outlook for Canada’s general and contact center industries present an interesting picture. The country claims higher corporate profits in spite of a still-slumped economy. Meanwhile, Canadian GDP is expected to grow this year (exports have already risen) even as analysts warn the housing market poses a sizable risk. Also of note, Canada possesses a […]

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Oct 20, 2015

TCN Call Center Webinar – Business Intelligence: Performance Metrics and Strategy

Posted In: Business Intelligence, Now Trending, Press, Webinar Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Business Intelligence: Performance Metrics and Strategy,” on Thursday, October 22 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret TCN […]

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Jul 20, 2015

Top 5 Emerging Call Center Trends from Call Center Week

Posted In: Call Center Solutions, Call Centers, Now Trending, SaaS, Switch to the Cloud, Trade Shows Author: Mckay Bird

Attending industry shows like Call Center Week last month gives us a chance to catch up with our customers and ensure that we have our finger on the pulse of the contact center industry. We left Las Vegas abuzz with the top trends in call center technology – and a head full of great ideas […]

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Four Emerging Call Center Trends for 2015

May 11, 2015

Four Emerging Call Center Trends for 2015

Posted In: Call Center Solutions, Cloud Technology, Now Trending, SaaS, Switch to the Cloud Author: TCN

Anticipating emerging trends in the industry is key to determining which new technologies are worth integrating into your call center setup. Every year business analysts conduct surveys to home in on what’s up and coming. Last year, speech analytics was predicted to be one of the more important trends that would make a big impact. […]

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call center software

Jan 19, 2015

The Coolest Office Spaces on Earth

Posted In: Call Centers, Now Trending Author: TCN

While the words ‘cool’ and ‘office space’ haven’t always seemed to go together, a bunch of businesses are beginning to prove it can be otherwise. Companies everywhere are beginning to change the way office spaces are designed in an effort to get people working together collaboratively to develop innovative ideas while remedying the tedium and […]

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Dec 22, 2014

TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

Posted In: Awards, News, Now Trending, Platform 3, Press Author: TCN

St. George, Utah – December 2, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation […]

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call center trends

Dec 11, 2014

Four Call Center Trends for 2015

Posted In: Buzz, Call Centers, Cloud Technology, News, Now Trending, Switch to the Cloud Author: TCN

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily […]

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