Nov 06, 2018

TCN Earns The Salt Lake Tribune’s 2018 Utah Top Workplaces Award

Posted In: Awards, News, Press Author: TCN

St. George, Utah, – November 6, 2018 – TCN, Inc.,a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that The Salt Lake Tribune has awarded TCN the 2018 Top Workplaces honor. The award recognizes leading organizations in Utah that value, empower and inspire its employees […]

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Oct 16, 2018

TCN Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Posted In: Awards, News, Press Author: TCN

St. George, Utah, – October 16, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, named TCN’s Platform 3.0 as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We are honored to […]

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Jul 17, 2018

TCN, Inc.’s Co-Founder and Chief Technology Officer, Jesse Bird, To Co-Present At Google Cloud Next ’18

Posted In: Jesse Bird, News, Press Author: TCN

WHAT: Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & […]

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Jun 26, 2018

TCN Announces ClearTouch, its New Subsidiary in India, Steadily Expanding its Global Operations

Posted In: India, News, Press Author: TCN

St. George, Utah, – June 26, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its expansion into India with the opening of its new subsidiary, ClearTouch. Powered by TCN’s technology, ClearTouch aims to disrupt India’s contact center industry by empowering businesses […]

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Apr 25, 2018

TCN Wins 2018 Utah Best of State Award as “Best Computer and Software Provider”

Posted In: News, Press, Utah Author: TCN

St. George, Utah, – April 25, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that it won Utah Best of State Award as the “Best Computer and Software Provider” in the Science and Technology category. This achievement recognizes TCN’s technology innovation […]

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Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: News Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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Feb 07, 2018

Seven Ways Call Center Business Intelligence Boosts Agent Productivity

Posted In: News Author: Mckay Bird

Ian Michiels at Customer Think suggests a marker of successful business intelligence (BI) lies in employee productivity. He isn’t wrong. His statement, however, raises questions about how to define positive productivity. In addition, his words relate to business intelligence generally rather than to call center business intelligence specifically. This article solves for both areas, examining […]

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TCN Unveils New Global Headquarters in Downtown St. George to Accommodate its Continuous Growth and Future Expansion

Posted In: News, Press Author: TCN

St. George, Utah, – February 7, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the opening of its new global headquarters in the heart of St. George at 162 N. 400 E., St. George, Utah to support the company’s steady […]

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Feb 05, 2018

13 Top Trends Affecting Call Center Technology in 2018

Posted In: Blog, Call Centers, News Author: Mckay Bird

As businesses and organizations set goals and make plans for 2018, they may wonder what trends will impact their communications and call center technology. Several developments could impact the two, ranging from the repealed net neutrality regulations to the shifting role of the call center agent. To help businesses prepare for the future, TCN covers […]

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Jan 15, 2018

The Cloud-Based Contact Center 2017 Recap: Trends and Events Impacting Collections and Communications in the New Year

Posted In: Blog, Business Intelligence, Call Center Solutions, Call Centers, News, Now Trending Author: Mckay Bird

Here are five 2017 trends and events to consider as you plan your 2018 call center operations strategy. Keep an eye out for big picture realities and how they have affected your call center, and you’ll be able to better manage or leverage similar events in 2018. Avaya Declares Bankruptcy In the spring, Avaya, an […]

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