Meet the TCN Team at the ICMI Contact Center Expo & Conference!

May 05, 2015

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Platform 3, SaaS, Switch to the Cloud, TCPA, Trade Shows Author: TCN

The Contact Center Expo & Conference is the premier global gathering for the contact center industry and we hope you’ll join us there in Orlando from May 4-7th to hear about the launch of Competitive Analytics, a fully integrated business intelligence analytics solution within our cloud-based call center suite, TCN Platform 3.0.

We’ll be in Booth 231 showing how the new solution provides real-time business intelligence (BI), analytics and reporting through intuitive and customizable dashboards.

Competitive Analytics is embedded into our Software-as-a-Service (SaaS) platform and helps organizations make informed decisions on key metrics, enhance agent performance and productivity, and improve overall operational efficiency.

We are confident that the tool will help transform contact centers and we’d love to meet you and run through a demo to see if TCN might be just what your contact center has been looking for!

Have you checked out the TCPA Compliance eBook yet? It offers a plain English breakdown of the new TCPA rules, as well as checklists to help you stay compliant with the changes.

About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its äóìalways-onäó cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.