Dec 21, 2016

Customer Spotlight: Increasing Collections and TCPA Compliance

Posted In: Call Center Solutions, Collections, Manually Approved Calling, TCPA Author: Mckay Bird

Every call center wants to increase collections. A challenge arises in doing so: TCPA compliance. The two factors seem at war with one another. But as a recent first- and third-party collection agency proves, TCN’s cloud-based call center technology brings peace between the two. The technology empowers call centers and collection agencies to not only […]

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Nov 17, 2016

6 Tips to Maximize Your Call Center Solution and Increase Collections

Posted In: Call Center Solutions, Call Centers, Compliance, Manually Approved Calling, Terrel Bird Author: Terrel Bird

Debt collection might not win any prizes as a glamorous task, but it is a necessary one. It keeps your business running smoothly and, if thought about objectively, helps people retain or improve their credit scores. Paying off debt is good for everyone, but it can sometimes proves a rough and tough endeavor. Customers have […]

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Sep 16, 2016

Is Manually Approved Calling the Key to TCPA Compliance?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Compliance, Manually Approved Calling, Predictive Dialing, TCPA Author: Adam Dummar

With the electoral season in full swing, people hesitate to answer a call from an unknown number. Will they be asked for an opinion? Prompted to take a survey? Solicited for a donation? This is just one of many scenarios that consumers take to the Federal Communications Commission (FCC) and the umbrella of the Telephone […]

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