Dec 16, 2015

Four Key Areas Where Predictive Dialers Help Boost Call Center ROI

Posted In: Call Center Solutions, Call Centers, Cloud Technology, L. Tiatia, News Author: L. Tiatia

Every organization wants to ensure that it’s running as efficiently as possible, and call centers are no exception. Cloud-based call center software can help businesses overcome challenges that the industry has struggled with since its inception.

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cloud based voip

Sep 15, 2015

Keeping Cloud-based VoIP Secure

Posted In: Call Center Solutions, Call Centers, Cloud Technology, L. Tiatia, VOIP Author: L. Tiatia

One of the major criticisms leveled at Voice Over Internet Protocol (VoIP) systems is their perceived lack of security. Many think that software-based calling solutions lack the physical safety that hard lines seem to offer, making their security second rate. Since their introduction to the market, lots of serious research has been done to discover […]

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Sep 11, 2015

VoIP Services Projected to Double in Popularity

Posted In: Call Center Solutions, Call Centers, Cloud Technology, L. Tiatia, VOIP Author: L. Tiatia

According to Transparency Market Research (TMR), the global Voice over Internet Protocol (VoIP) services market was valued at more than $70 billion in 2013 and will reach more than $136 billion by 2020. In just seven years, the market will almost double in value — an indicator of the surging popularity of VoIP technology in […]

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