Nov 21, 2017

Comparing Contact Center Solutions: Fees, Features and Further Reading

Posted In: Blog, business performance, Inbound, News, Outbound, Scalability Author: Adam Dummar

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, […]

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Jul 28, 2017

How Cloud Contact Center Solutions Could Empower the Canadian Contact Center Industry

Posted In: Blog, Call Center Solutions, Cloud Technology, Customer Service, Inbound, Now Trending, Switch to the Cloud Author: Darrin Bird

The outlook for Canada’s general and contact center industries present an interesting picture. The country claims higher corporate profits in spite of a still-slumped economy. Meanwhile, Canadian GDP is expected to grow this year (exports have already risen) even as analysts warn the housing market poses a sizable risk. Also of note, Canada possesses a […]

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Jun 20, 2017

How to Maximize Call Center Efficiency with Blended Call Flows

Posted In: Inbound, Outbound Author: Mckay Bird

Call center efficiency translates to better margins and profits, explaining why collections agencies and customer service departments pursue ever-more efficient agents and operations. A smart method to achieve optimal call center efficiency happens with blended call flows. The process “blends” inbound and outbound calling initiatives, producing productivity and efficiency gains across your call center, agency, […]

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Jan 24, 2017

Finding an Optimal Cloud-Based Contact Center Solution

Posted In: Call Center Solutions, Cloud Technology, Inbound, Mckay Bird, Outbound, Predictive Dialing Author: Mckay Bird

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the […]

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call center software

Dec 08, 2016

Five Times You Wish You Had a Call Center Platform

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Inbound Author: Bob Myers

Staying in contact with customers regularly often proves challenging. Keeping the business running smoothly day-to-day requires a great deal of tasks—so much so that customer service can sometimes become a low-priority item. Add the “on-demand” element, and the difficulty increases. Customers want answers, solutions, products, services, et cetera, and they want them all now. They […]

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Nov 10, 2016

How Better Data Insights Improve Call Center Operations

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Inbound Author: Charlie Jergins

You know the saying: insanity is doing the same thing over and over again and expecting a different result. Some attribute it to Einstein, but in any event, as with most wise sayings, it applies to almost anything. For our purposes today, we are talking about call center business intelligence (BI). Think that’s a stretch? […]

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Oct 13, 2016

Combat These Common Customer Service Challenges by Empowering Your Call Center Team

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Inbound, IVR, News, Terrel Bird, VocalRx Author: Terrel Bird

Providing excellent customer service is a top goal for many – if not most – companies. While there are some intangibles that come into play, for example, some employees excel at making connections with customers and smoothing over difficult situations, there are also many ways to arm your team to ensure that everyone feels empowered […]

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Jul 20, 2015

TCN Call Center Webinar: Increasing Customer Satisfaction Using Innovative Techniques

Posted In: Inbound, Press, Webinar Author: TCN

St. George, Utah – July 20, 2015 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Queue Back: Increasing Customer Satisfaction Using Innovative Techniques” on Thursday, July 23 at noon, MDT (2 pm, EDT). The informative training webinar will […]

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May 13, 2015

Maximize Your Efficiency with Blended Call Centers

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Inbound, IVM, IVR, Outbound, SaaS, Switch to the Cloud, TCN Features Author: TCN

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting […]

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Nov 06, 2013

Service Overview

Posted In: Call Centers, Inbound, Outbound, TCN Features Author: TCN

TCN has cloud auto dialer systems for sale. These auto dialer systems help you connect with anyone, anywhere, and at anytime. We help you pinpoint those that are interested in your message and make contact. Our livelihood is staked on our guaranteed service. Check out our website to find more information on any given service […]

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