Tag for cloud contact center solutions


How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing (BPO) industries to assess the…
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Improving Contact Center Agent Efficiency Using Cloud Based, Blended Call Flows

Businesses might be looking for a cloud based call center that enhances inbound calls to improve customer satisfaction and increase customer loyalty. Then again, they might need a call center platform that helps agents adhere to current standards and regulations, particularly when making outbound calls to sell products or collect payments. Maybe they need a solution that has the best…
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Decrease Roll Rates with Collections Contact Center Software

Published under Blog,Business Intelligence,cloud-based,News on

In the collections industry, roll rates are harbingers of doom or victory. Collections agencies heed the rates because the numbers indicate business stability or instability. That is, the less the roll rates are, the more stable — and profitable — the agencies will be. Because of that, organizations rely on the information to reduce the risk of financial ruin. The…
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TCN Presents the Benefits of the Cloud Based Call Center at ACA International 2017

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At the 2017 ACA International Convention, TCN’s Bryce Payne, Business Development, and Hyrum Wray, Executive Sales Manager, shared how cloud based call centers work wonders for customer-facing communications and debt collection efforts. The two also offered insight into why the cloud is a must in today’s fast-paced and heavily regulated world, as well as how cloud contact center solutions enhance…
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How Cloud Contact Center Solutions Help Organizations Ensure TCPA Compliance

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When the Federal Communications Commission (FCC) issued its new interpretation of the Telephone Consumer Protection Act (TCPA) in 2015, consumer-facing organizations from financial institutions to healthcare practices expressed concern. The ACA International’s suit against the FCC remains in a sort of legal limbo, causing all similar suits to follow its lead. Legal Petitions Several consumer-based petitions have also been filed…
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