Aug 26, 2008
Hundreds of banks, collection agencies, newspapers, schools, utilities and other companies have eagerly awaited the release of TCN Broadcasting’s new web-based dialing product. TCN, Inc. has been a leader in providing automated phone calls and messaging services for a decade, and is once again pushing the technology development envelope with its newest product release.
The evolution of communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. Now all that is required to contact thousands of customers in minutes is a single computer with Internet access. Users log on to a unique, secure account on TCN’s website, upload or create a custom call list, select a custom, professional message and initiate the automated calls.
This simple, effective process just got a lot better.
Users can also now create custom dial plans wherein successive call attempts are automatically initiated based upon user preference, including automatic escalation through various contact numbers. Preliminary studies have shown that TCN’s custom dial plan alone increases live contact rates by 50-75% – without redirecting any additional user resources to the dial campaign. Additionally, companies can opt to use TCN’s web-based predictive dialer, which utilizes agent login, to contact their customers. The days of spending $100k or more for dialers that become obsolete within a year are over – and there’s no worry about capacity, seat registrations, or licenses.
TCN’s new release offers many more interactive options. Companies can ask customers to press number keys to connect to many different departments within the company or to respond to layered surveys. Customers can also be directed to make automated payments over the phone or on a website. Users can customize hold queue music and connect-back messages, and calls can be recorded and played back from the user account.
Other enhancements help monitor and manage call campaigns. Real time reporting comprehensively tracks abandon rates, hold times and other important call campaign data. Automatic campaign analytics evaluate historical call campaign data to determine the most successful call times. Call campaign pacing can be set to auto-pilot, which will speed up or slow down call campaigns based upon metrics like abandoned calls.
TCN’s new product was developed with constant feedback and input from various industry professionals who use similar technologies every day. Because each company is different, TCN constructed the new platform with an eye to flexibility; as a result, most requests for custom functionalities can be completed in a matter of hours. Need to develop a strategy for a client with a world-wide presence? No problem. TCN can make calls into Asia, Europe, South America and Australia.
With dozens of other improvements, TCN’s newest call and messaging product is peerless. From driving a high volume of inbound calls into call centers to predictive dialing, any application or strategy can be inexpensively and efficiently accommodated. Best of all, start-up costs and monthly minimums have also evolved – out of existence. Free, no-obligation testing will prove convincingly that the best technology, artfully applied, is the best method for becoming or remaining competitive.
For more information on TCN, Inc. and to request a demonstration or free testing, please call 866.745.1900 or visit tcnp3.com.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.