Jul 6, 2009
St. George, UT July 6, 2009 — TCN Broadcasting is pleased to announce its new partnership with
Comtech Systems Inc. makers of the Collect! Accounts Receivable Management Software. This partnership and the resulting platforms integration is a first-of-its-kind between a hosted dialing company and a Software provider in the Credit and Collections Industry.
The groundbreaking advanced integration means much more than the simple automated transfer of data between platforms. It allows the Collect! user to employ the full range of TCN features, from hosted Predictive Dialing to Interactive Voice Messaging, through the Collect! Accounts Receivable Management (ARM) System interface. The Collect! user (henceforth “the user”) can select a list to be dialed, choose the message to be played to the customers (if necessary), and schedule the calls all from their familiar ARM interface, without once accessing the TCN interface.
Beyond this vast improvement in ease of use, the user also benefits from the data integration that renders file imports and exports unnecessary. Call result notes are also quickly and automatically uploaded to the Collect! system with limited user intervention. After set up, the entire process of sending out thousands of calls is as easy as a few simple clicks. Initial trials suggest that the integration will reduce dialer-related IT and dialer manager labor by 50-80%.
The seminal integration comes at no cost to Collect! clients and can be implemented in a matter of hours. If you are a Collect! customer and want to use the TCN integration, simply contact your Collect! representative for instructions.
For more information, for a demonstration and for a free, no-obligation trial or consultation, please call 866.745.1900 or visit tcnp3.com.
For further information in regards to the Collect! Software Solution please call or click
North America call Toll Free 1-800-661-6722
International dial 1-250-391-0466
Or visit us on the web www.collect.org
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.