What are the Benefits of Cloud-Based VoIP Services?


Aug 26, 2013

Posted In : Cloud Technology, Now Trending
Author: TCN

The greatest benefit to Cloud-Based VoIP services, generally speaking, would be that no additional surcharges accrue for the duration of your conversation when you are paying for internet access. It virtually eliminates the “need” for additional phone charges, if you have internet access, you can make phone calls. For company purposes though, it does indeed save money working with a “hosting” company as well as eliminating exorbitant costs for IT specialists, maintenance and support that a company would normally be paying out. Many companies, especially smaller businesses, are outsourcing simply because in the long run it saves a lot of time and money. Every little bit counts, especially with the economic situation currently at hand.

When switching over to Cloud-Based services, it frees up money and time for a company while still being able to function efficiently if not becoming more efficient due to the allowance of more focus on other areas. Hosted VoIP offers their services on a “need now” basis meaning your company will not be maintaining a constant payment to a carrier company if they only need to utilize cloud VoIP services for a short amount of time. Another great benefit to smaller companies is that they can enjoy the same features that larger corporations use at a fraction of the cost. They can be just as sophisticated because many VoIP companies offer software solutions such as online mail management, advanced email and voicemail options, automated attendants and more.

Utilizing cloud services also expands your ability to grow. On the premise phone operating systems, limit your capabilities because they just do not have that much to offer in comparison to the rivaling VoIP services. With Cloud services, you are able to add access to new users, create an internal setup and not have to worry about speaking over unsecured lines. As your business grows, why not eliminate the worry about outgrowing your phone systems from the beginning? VoIP is the next thing in technology and will continue to evolve as the times change. Mobility is now a very important feature to many people, not only businesses. Who does not like being able to access their work, email, voicemail, phone calls – anything and everything, in real time? With Cloud based services, this is completely possible, again with no additional worry or concern by the company because the VoIP company handles that for you and ensures that everyone remains connected. Possibilities are virtually endless and the pros outweigh the cons when focusing on switching over the Cloud-based VoIP services.


About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.