TCN User Group Webinar: How To Leverage TCN’s Latest Call Center Technology Features


May 18, 2015

Posted In : News, Press, Webinar
Author: TCN

WHAT:

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to leverage TCN Platform 3.0’s latest enhancements to achieve their operational goals while adhering to industry rules and regulations, including the Telephone Consumer Protection Act (TCPA). TCN recently launched “Competitive Analytics,” a fully integrated business intelligence analytics solution for the call center suite, and the webinar will also demonstrate its business intelligence (BI), analytics and reporting capabilities.

WHEN:

Thursday, May 21 at 12 pm MT (2 pm ET)

WHERE:

To register for the webinar, visit: http://info.tcnp3.com/user-group-webinar-features-of-success

DETAILS:

This webinar will review best practices on how to successfully utilize the latest features of TCN Platform 3.0 by introducing case studies about increasing call center efficiency. It will also highlight TCN’s efficiency-boosting features including:

  • Manually Approved Calling
  • Multi-Line Hold Capabilities
  • Agent Voicemail
  • Agent Extensions
  • Enhanced Reporting and Agent Scripting
  • Better Dashboards

WHO:

Bryce Payne, Vice President of Sales at TCN – Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company’s rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.

Adam Dummar, Client Support Manager at TCN – Dummar manages new client implementation, testing of system updates, ensuring client satisfaction and oversees new employee orientation and training within the customer service and support department. His background in legal services involved debt collections compliance and management of security processes for sensitive data collection. He routinely travels to client sites and assists with setup and training for new accounts as well as troubleshooting and presenting new features to existing clients.

About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

Media Contact for TCN:
Justin Chinich
Gabriel Marketing Group
justinc@gabrielmarketing.com
Tel: 703-485-3118


About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.