TCN Rolls Out Flexible User Contracts


Nov 8, 2011

Posted In : News, Press
Author: TCN

St. George, UT—TCN Inc. has announced that it will adhere to the “cloud technology” philosophy even in the foreboding realm of legal agreements: Clients can opt for completely on-demand contracts that do not contain minimum usages or expenditures and that do not require a year commitment.

“The philosophy of the cloud is flexibility and scalability,” said Al Tiatia, Vice President of Operations and Client Services. “Why abandon these virtues with inflexible contracts? There are business cycles. Plus, once you’re locked into a contract, your provider has every incentive to become complacent. TCN has to win our clients’ business every day.”

TCN’s cloud-based call center technologies enable clients to utilize an entire suite of predictive dialing and automated voice messaging functionalities on demand. Clients access this technology through the internet, and can use as much or as little of the technology as they need. In effect, clients are leasing the technology, doing away with obligations of maintaining and upgrading in-house hardware. TCN’s pricing model is different from most lease arrangements, however; clients only pay for as much of the technology as they use.

“What if you could lease a Ferrari, keep it in your garage, and pay for it only when you use it—and pay Pinto rates at that? That’s the whole idea of TCN’s cloud,” reiterated Mr. Tiatia.

TCN’s flexibility in billing matches its technological flexibility and scalability. Clients can add agents, change automated messages, integrate with internal software, and create sophisticated call campaigns in minutes. All over the internet. This cloud model enables businesses with five employees to afford the same technology that Fortune 500 companies utilize.

In true cloud fashion, TCN offers free testing of its virtual call center technologies.

About TCN:

As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. For additional information, please call 866-745-1900 or fill out our demo form here.


About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.



White Papers

Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.