Apr 2, 2012
St. George, UT—Maintaining its avant-garde character, TCN announced today the release of its latest Legal Compliance tool.
Call centers of all stripes walk a delicate line: striving to take advantage of efficiency-gaining technologies while ensuring a positive customer experience. A large part of ensuring a positive customer experience is complying with the letter and the spirit of all governing laws.
Problem: The U.S. and Canadian federal systems are a patchwork of regulations, state and federal, which raises the cost of compliance. Automated calling systems can help offset this cost—except when their use is forbidden by those very regulations. Can’t call cell phones with an automated solution? Big problem indeed.
Solution: TCN’s blended automated and manual legal compliance tool, dubbed Double Confirmation. This tool enables clients to require call agents to manually type in phone numbers and confirm that they wish to call a particular number before any call is placed. Clients can choose which phone numbers will require Double Confirmation, which works best in tandem with TCN’s two most popular legal compliance tools: Preview Dialing and Cell Phone Identification.
Preview Dialing allows agents to view the information of a queued client before any call is placed. Cell Phone Identification self-explanatorily identifies when any number is a cell phone—even numbers that are portable. This database is updated daily.
“In combination, these three legal compliance tools ensure clients can still take advantage of cost-saving technologies while being a good corporate citizen,” said TCN President Terrel Bird.
Mollify the lawyers. Be the good guy. Try TCN’s legal compliance tools, free of charge.
As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. For additional information, call us today at 866-745-1900 or click here for a no obligation demo.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.