May 8, 2013
- No hardware or maintenance fees
- Free live 24/7/365 professional support
- Data dip on outbound and inbound calls
- Customer IVR navigation data on agent gateway
- Free call recording
- Various escalation routing
About TCN Inc.:Headquartered in St. George, Utah, TCN, Inc. has led Software as a Service (Saas) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player. TCN, as a client-centric company, stands out from any competition because of two driving factors: technology and professional services.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.