Aug 27, 2013
St. George, Utah—TCN, Inc. recently launched its award winning services in Australasia, including Platform 3 with its complete features and real-time reporting functionality. Offices and data centers will also be located in Australia to provide the best services and comply with laws and regulations.
All features and reporting from TCN Inc. in Australasia will be the same as in the US: inbound/outbound blended, predictive dialing with agent login, reporting, call routing, etc. TCN’s local customer support will continue along with its professional services team across the globe, including in Australia.
The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development that began nearly one decade ago. Totally web-based and provided as a Software as a Service, the Predictive Dialer makes the rich feature set of a $600,000 traditional hardware dialer affordable for any organization – at pennies per minute.
“TCN is the perfect solution providing a pay-per-use per minute model with no added costs and no contracts. Clients can expand rapidly by adding more agents and/or new locations without worry of extra seat fees, monthly/yearly fees, contracts to sign, etc.,” said Liahona Tiatia, TCN’s Chief Operations Officer & VP of Client Services/Support. There are absolutely no limitations with TCN and all you pay for is added minutes. The savings, immediately noticed, are a huge opportunity for shareholders and business executives to financially plan ahead for other business improvements and allow TCN to work in their favor.”
Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among its peers in flexibility. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in minutes. Companies require only phones and Internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM.
TCN’s technologies are currently available in North and South America, Asia, Europe and now Australia.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.