Jun 3, 2009
June 3, 2009 St. George, UT – TCN Inc. is pleased to announce this month its commemoration of 10 successful years of business.
In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only fantasy. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse.
After beginning research and development into VoIP in 1999, Terrel paired this new VoIP technology in 2000 with an ASP-modeled, interactive voice messaging (IVM) product: a brand new animal. In April 2001, TCN began marketing this web-based novelty to newspapers and casinos across the country. Since then, through the inevitable ups and downs of creating and refining avant-garde technology, TCN has continued its role as pioneer in many industries and in many different ways:
January 2002 – TCN is the first IVM company to utilize text-to-speech (TTS)
November 2002 – TCN begins breaking the icebergs of skepticism in the Credit and Collections Industry, now one of the most fervent believers in IVM technology
November 2002 – Work begins on a web-services API version IVM
2003-2004 – API Integrations with several of the world’s largest software companies in various verticals
October 2005 – The first international office opens in Toronto, Canada
January 2007 – The first European office opens in Italy, followed closely by the second in the United Kingdom
January 2007 – TCN’s anticipated Platform 3.0 is released to widespread acclaim
December 2008 – TCN’s Agent Gateway and groundbreaking web-based Predictive Dialer released
On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.
For more information, for a demonstration and for a free, no-obligation trial, please call 866.745.1900 or visit tcnp3.com.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.