Sep 6, 2011
St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software.
Debt$Net® users will now be able to utilize TCN’s leading customer contact technologies directly from the Debt$Net® interface. This integration will vastly improve manageability and will save IT staff hours, as accounts are selected and sent to TCN via Debt$Net®, and call results are automatically returned after the campaign is finished with the proper result codes.
Additionally, customized TCN messages and call campaigns will be available for all Debt$Net® users, as well as special features like agent screen pops that contain customer information.
The TCN/Debt$Net® integration includes:
Outbound predictive dialing, allowing agents to speak with more consumers in less time
Inbound IVR,enabling consumers to connect to the right agents
High-volume automated messaging, delivering “Foti-compliant” messages, easily scaling up or down to drive
inbound volume to agents
Skills-Based Routing, ensuring the right customer gets to the right agent
The partnership with TCN represents an important step for Debt$Net® users, said Terrel Bird, President and CEO of TCN Broadcasting. “Many businesses cannot take advantage of sophisticated hosted dialing because they lack the in-house resources to integrate business and technology processes. Now every Debt$Net® user can quickly and seamlessly use TCN technology as if they had created it for their own needs.”
Debt$Net® users interested in using the TCN integration should contact a Debt$Net® or TCN representative.
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. For additional information, visit tcnp3.com.
About The Computer Manager:
Founded in 1987 by principals Tony La Magna and Gary Grout, the company has developed and provides the industry their premier core product, Debt$Net®, as well as supporting software modules, training, custom programming, and technical support. Debt$Net® has provided collection agencies, law firms, debt buyers and in-house collection departments with one of the most comprehensive debt collection systems in the industry. Proven in the field, Debt$Net® collection software has satisfied the debt recovery requirements for over 1,000 companies specializing in Retail, Commercial, Medical, Receivables Management, and Check Collections. For additional information, visit www.debtnet5.com
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.