Jun 26, 2013
TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.
Some benefits of the new real-time integration are:
- Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
- Updates either Debt$Net® account result codes or account notes
- Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
- Management created lists specific to groups or individual collectors, and collector created lists
With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.
Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time.
About The Computer Manager, Inc.:
Founded in 1987 by principals Tony La Magna and Gary Grout, The Computer Manager, Inc. has developed and provided the collection industry their premier core product Debt$Net® Collection Software, as well as supporting software modules, training, custom programming and technical support. Debt$Net® offers a free, fully functional 30-day trial of Debt$Net®, which can be requested on the website www.debtnet5.com or by calling 800-552-8397.
Press Contact for The Computer Manager:
TCN has led Software as a Service (SaaS) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player. Visit TCN at tcnp3.com to learn more.
Press Contact for TCN, Inc.:
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.