Dec 17, 2012
St. George, Utah—TCN Inc., global leader in virtual call center technology, announces the release of new compliance and security enhancements to its award-winning hosted call center technologies. Company CEO Terrel Bird states: “As the CFPB is and should be on most agencies’ minds, we continue to focus on delivering compliance and security tools that proactively meet our clients’ needs while at the same time provide maximum operational efficiencies.”
A prime example of that mindset is the suite of Operational Statistics TCN has just released. Not only does the actionable dashboard allow a snapshot of ten new real-time KPI’s, it also provides a comprehensive audit trail of all agent call flow in fifteen-minute increments. Call centers using this cloud-based technology enjoy an edge in agent efficiency while maintaining and documenting regulatory compliance.
While data security is of paramount concern, providing more information can sometimes prove counterproductive. TCN offers enhanced security of information through configurable Client Info Display Templates that restrict data to the minimal amount necessary for an agent to conduct a successful call. In addition, data fields within the templates can be fully customized to draw increased attention to the most important information.
Accessing account information from anywhere is a hallmark of TCN’s cloud dialer technology that, among other advantages, allows agents to make or take calls outside the office if and when required. And while some hosted solutions in these instances could jeopardize the control needed to ensure security of data, TCN now provides an IP Address Lockdown feature that delivers enhanced protection of sensitive information. Dave Bethers, TCN’s VP of sales said: “We had a customer come to us that had to have full control over when and where agents and managers accessed client data. No other cloud provider was offering this capability nor could they give an acceptable timeline for developing it. We saw the need, accepted the challenge and were able to deliver within two weeks and, here’s the best part, at no cost. Like any of the enhanced features we design and develop, this new data security tool is available immediately to all our customers free of charge.”
Applying an innovative approach to develop proactive compliance and security solutions that enhance rather than impede efficiency sets TCN apart in the industry and continues their tradition as a supplier of highly productive call center technologies second to none.
About TCN Inc.
As a leader in the hosted call center technology industry since 1999, TCN Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. For additional information, visit tcnp3.com.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.