Jul 12, 2011
GCFlex includes:• Outbound predictive dialing, allowing agents to speak with more consumers in less time • Inbound IVR, enabling consumers to use the IVR to make electronic payments • High-volume messaging, delivering FOTI-compliant messages, and easily scaled up or down to drive inbound volume to agents “The beauty of GCFlex for Ontario Systems’ clients will be that it’s more tightly integrated to our FACS®, Artiva® and Collect SAVVY™ products than third-party dialers,” said Rip Harris, director, product management, Ontario Systems. “Agents will be able to easily import and export call results, giving them more up-to-date information at their desktops.” “The partnership with TCN represents a blend of complementary skills and capabilities,” said Terrel Bird, president and CEO of TCN Broadcasting. “At TCN, we’ve long focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems’ clients powerful solutions for boosting their profitability and building their businesses.”
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.