New Cloud-based Telephony Services Available Through Ontario Systems/TCN Partnership


Jul 12, 2011

Posted In : News, Partners, Press
Author: TCN

MUNCIE, IND, JULY 12, 2011—New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products. By partnering with TCN, a leading telephony provider, Ontario Systems will offer its clients innovative new technologies in a flexible, pay-as-you-go service model. “GCFlex delivers a significant leap forward in flexibility and ease of use for telephony services, making it particularly well-suited for agencies of any size that are looking for additional capacity and greater productivity for their agents,” said Tony Reisz, Ontario Systems president and CEO.

GCFlex includes:

• Outbound predictive dialing, allowing agents to speak with more consumers in less time • Inbound IVR, enabling consumers to use the IVR to make electronic payments • High-volume messaging, delivering FOTI-compliant messages, and easily scaled up or down to drive inbound volume to agents “The beauty of GCFlex for Ontario Systems’ clients will be that it’s more tightly integrated to our FACS®, Artiva® and Collect SAVVY™ products than third-party dialers,” said Rip Harris, director, product management, Ontario Systems. “Agents will be able to easily import and export call results, giving them more up-to-date information at their desktops.” “The partnership with TCN represents a blend of complementary skills and capabilities,” said Terrel Bird, president and CEO of TCN Broadcasting. “At TCN, we’ve long focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems’ clients powerful solutions for boosting their profitability and building their businesses.”
About Ontario Systems: Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation’s top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations, representing 30% of the debt placed in the United States, use Ontario Systems software and services. For additional information, visit www.ontariosystems.com. About TCN: As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. For additional information, visit tcnp3.com. Press Contact: Sonya Beckley LaBov & Beyond for Ontario Systems 317-542-3394 sbeckley@labov.com


About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.