May 16, 2013
In case you missed these 2 amazing shows! #ACCE13 #AOS2013
As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE was May 13-16, 2013 and AOS was May 13-17, 2013.
ICMI ACCE 2013 in Seattle #ACCE13
ACCE 2013 was hosted at the Washington State Convention Center in downtown Seattle. There were over 1,200 attendees and was packed with great break out sessions.
Attendees challenges that we saw were:
- Abilities to fill capacity gaps on the fly
- Simply, accurate, and straight forward billing model
- Move inbound agents to a blended environment while agents are not receiving calls
To learn about how TCN can help your contact center move to the cloud, give us a call or email. If you just can’t wait; check out our most recent white paper Premised vs Hosted.
Columbia Ultimate’s Art of Success #AOS2013
Columbia Ultimate hosts a yearly user group conference to engage their users to learn and be proactive with Columbia Ultimate product suite. As a partner, TCN was able to get some great insight on how to help and make sure your systems are running smoothly.
If you would like more information of how TCN can enhance your Columbia Ultimate offering, please call, email, or chat! If you just can’t wait; check out our most recent white paper Premised vs Hosted.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.