Frost & Sullivan Recognizes TCN for Excellence in Web Customer Experience through 2016 Customer Service Excellence Recognition Program


Oct 3, 2016

Posted In : Awards, Customer Service, News, Press
Author: TCN

St. George, Utah – October 3, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has been selected as a winner of Frost & Sullivan’s 2016 Customer Service Excellence (CSE) Recognition Program. The program honors outstanding achievement in distinct areas of customer service, and TCN was recognized for its excellence in the Web Customer Experience category.

The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations were received across the following categories – omni-channel customer experience, mobile customer care, web customer experience, social media customer engagement and customer engagement analytics.

Over the past year, TCN’s customer care agents increased the time working with their customers by more than 60 percent. The company holds firm in its belief that lasting relationships are formed when more time is spent listening, understanding and taking the time to address each customer’s needs. In fact, TCN’s agents spent at least 15 percent more of their day analyzing the customer’s voice and turning the data into meaningful insights for product development.

“We are proud and humbled to be recognized alongside notable brands such as David Yurman, Dick’s Sporting Goods, T-MOBILE, and StubHub,” said Terrel Bird, CEO and co-founder of TCN. “We are excited about meeting our fellow award recipients and remain confident that our customer experience program will continue to exceed the service expectations of our customers in the future.”

All honorees of CSE Recognition Program will be celebrated and the top-scoring project in each category will be announced at the Customer Contact West: A Frost & Sullivan Executive MindXchange event, taking place October 23-26, 2016 at the JW Marriott Starr Pass in Tucson, Arizona.

For more information and a full list of winners, click here.

About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit www.tcnp3.com or follow on Twitter @tcn.

Media Contact for TCN:
Michiko Morales
Gabriel Marketing Group
michim@gabrielmarketing.com
Tel: 571-455-9996


About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.