Aug 29, 2013
It is mind boggling to look back and see how business was conducted ten, twenty, thirty years ago versus the way business is conducted today. The technological advances that have been made seemed like dreams back in the day, silly ideas that would never come to fruition. The times have certainly changed, and continue to do so. Most communication and business is connected through the internet or computer system, and not only does this make tasks easier, it is more efficient and cost effective.
No business would still be standing if their customers were not satisfied, right? Growing up, you learn that “the customer is always right” and if the customer is pleased, they will pass the word and come back for more. Well customer satisfaction and what happens ‘behind the scenes’ has changed as well. Let us look at a big product launch your company has coming up. How will you market this product? How will you get the word out and tell your customers? Do you have a department within the company work night and day while getting paid full salary work on this project or do you outsource and have someone else take care of this? With essentially everything going virtual, you have to ability to communicate with millions at the touch of a button.
Many companies offer communication solutions worldwide. Many may be surprised at what services they offer and at what price. When a company is able to outsource to another company who specifically handles what you are looking for, it cannot be beat. It is this reason that customers will continue to be happy and come back for more. When customer satisfaction remains the focus and a company can focus on what they do best, at the end of the day, everyone is pleased.
Communication companies and virtual call centers offer customer service solutions and can generally handle all inquiries, orders, billing, and technical support, close to anything that the customer would be looking for! This allows the corporation to continue marketing, land more sales, and focus on payroll or whatever they need to. All of this while spending close to nothing to get it done.
It will be interesting to see where everything goes from here on out. We all thought that this was an impossible achievement not so long ago, who really knows where the next technological advances will take customer service and business in the near future?
Sources:TCN Blog The Importance of Customer Service
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.