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Leading provider of cloud-based call center technology

Management Team

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

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  • Terrel L. Bird

    Terrel L. Bird

    CEO & Co-founder Read Bio Hide Bio

    Professional expertise:

    Leadership, Cloud Technology, Entrepreneurship, Innovation, Emerging Technologies, Call Center, Contact Center, Voice Over Internet Protocol (VoIP), Cloud Computing, Process Improvement, CRM.

    Biography

    A successful serial entrepreneur, Terrel L. Bird, CEO and co-founder of TCN, has been at the forefront of Voice Over Internet Protocol (VoIP) and call center technology for 15 years.

    Prior to co-founding TCN in 1999, Terrel served as president of Northern Allied Steel and Propane for 16 years in Ontario, Canada. Seeking the opportunity for his young children to grow up in the States, Terrel began researching emerging technologies for a new business venture and recognized an opportunity in VoIP and call center technology. He created TCN with a mission of implementing groundbreaking changes, following his vision of how the technology would evolve over time. Shortly after launching TCN in St. George, Utah, he made the area his home.

    Under Terrel’s leadership, TCN has grown steadily and is now recognized as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of the needs of call center users with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspapers, collection, education, healthcare, automotive, political, customer service, and marketing.

    Terrel and his team credit the lasting success of TCN to the planning efforts that took place at the inception of the company. By taking a consultative approach to serving customers, TCN has successfully and consistently provided the most cutting-edge call center solutions that help its customers operate efficiently and cost effectively.

    Along with spending time with his wife and 10 children, Terrel has long been a fan of the great outdoors, competing in 100- to 200-mile races. He received a B.S. in accounting from Brigham Young University.

  • Jesse H. Bird

    Jesse H. Bird

    CTO & Co-founder Read Bio Hide Bio

    Professional expertise:

    Software Development, Cloud Computing, Technology Leadership, Cloud Technology, Entrepreneurship, Innovation, Emerging Technologies, Call Center, Contact Center, Voice Over Internet Protocol (VoIP), Cloud Computing, Process Improvement, CRM.

    Biography

    Jesse Bird, CTO and co-founder of TCN, has been passionate about emerging technologies from an early age. He has used that passion as a springboard for his career and has strived to keep TCN at the forefront of Voice Over Internet Protocol (VoIP) and call center technology for the past 15 years.

    Since co-founding TCN in 1999, Jesse has been pivotal in guiding the technology team through three major iterations in their product line, including his work spearheading the launch of TCN’s new Platform 3.0. Jesse’s extensive knowledge base has impacted all levels of the technology stack, from physical hardware and network designs to virtualized computing environments to database design and all types of VoIP technology. His consultative approach to client interactions has been essential to growing the TCN brand and making it the industry leader it is today. Jesse has not only played a critical role in keeping TCN’s call center technology at the forefront of the industry, but also helped create its open, tight-knight corporate culture.

    TCN is recognized as a leading provider of cloud-based cell center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of the needs of call center users with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

  • Ashley M. Hansen

    Ashley M. Hansen

    CFO Read Bio Hide Bio

    Professional expertise:

    Accounting , CPA, Financial Planning, Financial Reporting, Operations, Process Improvement, CFO.

    Biography

    Ashley is the Chief Financial Officer at TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. Within this role, Ashley is responsible for overseeing the financial management of TCN’s global operations and implementing procedures to ensure its continued growth. Having worked within TCN’s financial department since 2006, Ashley has achieved widespread success in streamlining the company’s account receivables, payables and financial reporting.

    Prior to TCN, Ashley founded her own CPA firm, Triumph Management Group LLC, providing outsourced CFO services to companies looking to streamline overall operations, while implementing policies to cut costs and inefficiencies. Ashley has always enjoyed being surrounding by emerging technologies and utilizing it to capitalize on saving time and eliminating financial redundancies.

    Ashley enjoys the thrills of outdoor activities including marathon running, long distance cycling and even finished an Ironman triathlon. She also finds peace of mind and meditation in organizing spreadsheets and shaping financial plans. Ashley received a BS in finance from Dixie State University.

  • Kerry Sherman

    Kerry Sherman

    Vice President Business Development and Channels Read Bio Hide Bio

    Professional expertise:

    Channel Partnerships, Channel Chief, Business Development, Hosted Web Services, Call Center, Contact Center Technologies, Process Improvement, International Business, Sales, Sales Improvement.

    Biography

    Kerry Sherman is the Vice President of Business Development and Channels at TCN. His expertise lies in international business development, sales, sales management, and solutions consulting. Kerry specializes in developing sales channels, new verticals, and implementing processes. Kerry has worn many hats in his career, some titles including researcher, manager, and project leader.

    Kerry's career began in 1997 working for Fidelity Investments in the Financial Planning and Sales department. In 2000, Kerry began working in Sales at TCN as Vice President, and has played a major role in the company's success as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies.

    Kerry graduated from Brigham Young University with a B.A. in History.

  • David R. Bethers

    David R. Bethers

    Vice President Business Intelligence Read Bio Hide Bio

    Professional expertise:

    Sales Management, Operations Management, Process Improvement, Customer Experience, Cloud Computing, Process Improvement, Business Intelligence (BI).

    Biography

    Dave is the Vice President of Business Intelligence at TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. Within this role, Dave oversees the onboarding process and continuous support for clients leveraging TCN’s Business Intelligence (BI) platform. As an industry veteran with more than 10 years of experience, Dave has been at the forefront of call center technology, spearheading strategic partnerships and assessing client initiatives for TCN’s global operations.

    Specialized in results-oriented needs assessment, solution design and implementation management, Dave has a proven track record of finding ways to maximize efficiency, profitability and growth for his clients. Most recently, he has played an integral role in onboarding and providing ongoing education to clients on the value of leveraging TCN’s BI platform to make more informed decisions through the use of real-time big data and analytics. Dave’s path to success has been fueled by his drive to maximize efficiency, profitability and growth, and he did so with a focus on people, results-oriented needs assessment and implementation management.

    Dave received a B.A. in Psychology with a concentration in learning and behavior science and a Masters in Education in Instructional Technology from Utah State University.

  • Liahona Tiatia

    Liahona Tiatia

    Vice President Operations, Asia-Pacific Read Bio Hide Bio

    Professional expertise:

    Customer Care Services, Computer Software, Hosted Web Services, Call Center, Contact Center Technologies, Workforce Management, International Operations, Business Management.

    Biography

    Li Tiatia serves as the Vice President of Operations TCN Asia-Pacific. In this role, he is responsible for operations, professional services, training organizations and management of customer care services and strategic partnerships in Asia, Australia, New Zealand, New Guinea and neighboring islands in the Pacific Ocean. Li brings more than 20 years of extensive background in business management, business process, contact center operations and management, command center operations and workforce management to TCN.

    Prior to joining TCN, Li worked with Convergys Corporation, based in Salt Lake City, where he managed several departments, including operations, business and workforce forecasting, scheduling and client/site implementations. He held several positions during his tenure with the company, working his way up to a Senior Leadership role where he oversaw the global workforce management business process organization from 2000 to 2006.

    While Li has certainly made a name for himself within the corporate world, the accomplishments he’s made in his personal life are also noteworthy. Li is very active within his church community, particularly with his local congregation at The Church of Jesus Christ of Latter Day Saints. He also currently serves on the board for the New Beginnings Academy, a non-profit organization that provides quality resources and support for the treatment and continuing care of at-risk youth and adolescents.

    Originally from Samoa, Li attended the Naval Academy, Brigham Young University of Hawaii and later earned a degree in tourism and airline management from the International Academy in Vancouver, Washington, graduating with honors.

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