Apr 17, 2012
Technological Advances from International IVR Companies
What is IVR?
Interactive voice response (IVR) is used by businesses and organizations throughout the world. IVR technology connects customers to interactive computerized voices. IVR systems are prerecorded to fit customers’ needs and can handle very large call volumes.
You’ll also notice that IVR technology is being implemented with automobiles. Take a look at your GPS, for example. A GPS is able to navigate you via satellite through a series of simple interactions in order to get you to the proper destination. This technology is starting to be used in many other areas of our daily personal and professional necessities.
Industries that Utilize IVR
There are many industries across the globe that take advantage of this IVR technology, including but absolutely not limited to:
- Associations and Organization
- Politics and Governments
- Schools and Universities
- Software Companies
Let’s look at the automotive industry. More and more dealerships and repair shops have installed the most up-to-date IVR technology to satisfy their customers. A dealership may send out announcements about a new line of cars while a repair shop delivers reminders of warranty renewals or maintenance appointments.
When it comes to political and government uses, departments use IVR solutions to enable telecommuting as the key to their carbon imprint reduction, disaster recovery, and accessibility initiatives.
TCN Broadcasting is Unlike Other IVR Companies
There are many IVR companies around the world with a growing list of services and solutions. TCN is a leader in inbound IVR technologies when it comes to innovation and providing tools that weather the internal storms that many businesses and organizations encounter on a daily basis.
TCN’s core competency is their IVR technology. We spend a lot of time and money on developing our platform. The TCN system has very sophisticated machine detection which translates into greater deliverability and higher quality messages resulting in less incomplete messages or unintelligible messages. This means that the money you spend translates into a greater return.
About the Author: TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.