Client Support Representative

Position Type: Full-time

Department: Client Support Services

Location: St. George, UT

Description:

TCN Client Services Department has immediate job openings. This position will require strong computer software, organizational, communication and customer service skills. The position requires a working knowledge of Microsoft Office Programs. Knowledge of sound editing software, competency in Excel, and any troubleshooting experience is preferred. A high school degree is required with some college experience preferred.

Hourly pay starts at $12.00 per hour.

Job Responsibilities: The responsibilities for the position include but not limited to the following:

  • Provide Inbound, Outbound and Email Customer Service by responding to customer inquiries, addressing complaints, follow-up on requests or outstanding issues, etc.
  • Provide Tier1 Help Support engaging in troubleshooting, opening incidents/cases, evaluate and resolve issues as needed. Perform follow up until problem closure.
  • Identify Retention Clients, evaluate strategies to reactivate usage and perform follow through.
  • Adhere to departmental Service Level Metrics guidelines developed to deliver highest level of Client Satisfaction and positive Client Experience.
  • Other duties as assigned

Qualifications:

  • 3-5 years Call Center Experience combination of Technical Troubleshooting and Customer Retention.
  • Advanced knowledge of Computer Applications (Microsoft Office Suite, Internet Browsers, FTP/SFTP, CRM Applications, ACD/Call Routing Apps, Sound Editing Software, etc.).
  • Ability to multi-task monitoring and using multiple applications concurrently.
  • Ability to quickly learn and train others on various applications required to fulfill job duties.
  • Excellent organizational skills & customer service focused.
  • Must have effective written and verbal communication skills (professionally communicate over the phone and responding to emails).
  • Company OPS Hours 24x7 | Must be reliable and flexible – providing after hours support as required, including weekends.
  • Fluent in German (written and verbal competencies)

Contact Information:

Please submit resumes by email or fax to careers@tcnp3.com or 435-627-2109

TCN has led Software as a Service (SaaS) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player.

Our technology is client driven because it is developed with constant feedback and suggestions from you, our clients, the professionals who use this technology daily. TCN technology empowers our clients with a superior, low cost alternative to the complexity and high initial costs of internally operated hardware and software models.

From delivering best practice solutions to feature requests and 24/7 support, over and over clients choose TCN because of the service they receive. TCN is committed to offer professional services which, combined with the best technology, make you successful.

For more information please visit tcnp3.com.

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