Archive for the 'VocalRx' Category


How to Increase Healthcare Debt Collections with VocalRx

Published under Collections,Debt,Healthcare,News,VocalRx on

Healthcare providers face growing demands like budget constraints, increased transactions costs, and larger patient balances. To meet those challenges, healthcare professionals embrace revenue cycle management and cloud-based technologies. The first refines cash flow by accurately projecting and planning for ebb and flow in the medical office. The second often supplements cash flow practices but offers other benefits, namely, improving patient…
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Five Award-Winning Features of TCN Platform 3.0

Published under Business Intelligence,Compliance,TCN Features,VocalRx on

Every year, the Technology Marketing Corporation (TMC), a global, integrated media company, awards the best of the best in teleservices, customer relationship management (CRM), and call centers. TCN gladly received one such award, the 2017 CUSTOMER Product of the Year. The award recognizes TCN’s efforts to improve the call center, which, in turn, enhance communications between organizations and their customers…
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7 Tips to Increase Patient Payments in 2017

Published under Call Centers,patient payments,VocalRx on

For medical practices, patient payments, or accounts receivable, are an indicator financial health. The low or high number of outstanding bills demonstrates how well the revenue cycle is performing. The number also identifies factors in need of improvement. Such elements include patient payment policies and internal collections processes. They also encompass ongoing communication with patients, developing metrics and benchmarks for…
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TCN Receives 2016 Unified Communications Excellence Award from INTERNET TELEPHONY

Published under Awards,News,Press,VocalRx on

St. George, Utah – February 7, 2017 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named VocalRx, a cloud-based automated patient engagement platform, a recipient of the 2016 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY Magazine….
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5 Trends to Watch in Healthcare Revenue Cycle Management

Published under Call Center Solutions,Customer Service,eBook,VocalRx on

While a number of trends related to healthcare revenue cycle management warrant attention, almost all of them share a common source: the shift from fee-for-service to value-based care. Several variables contribute to the change, including federal regulations and fines, as well as patients choosing higher deductible health insurance plans. The movement will only accelerate as the Quality Payment Program and…
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The Top 5 Industries Capitalizing on Call Center Software

Call centers and related technologies once came with hefty price tags. As a result, only the largest of enterprises and retailers could implement and benefit from them. Today’s solutions, many of them cloud-based and offered as Software-as-a-Service (SaaS), feature more affordable pricing tiers. The effects have been profound. More small- and medium-sized businesses invest in the platforms because of the…
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Combat These Common Customer Service Challenges by Empowering Your Call Center Team

Providing excellent customer service is a top goal for many – if not most – companies. While there are some intangibles that come into play, for example, some employees excel at making connections with customers and smoothing over difficult situations, there are also many ways to arm your team to ensure that everyone feels empowered to provide the absolute best…
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TCN Receives 2016 CUSTOMER Contact Center Technology Award

Published under Awards,News,Press,VocalRx on

St. George, Utah – September 20, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN’s cloud-based automated patient engagement platform, VocalRx, as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. Built on TCN’s flagship…
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TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

Published under Healthcare,News,Press,VocalRx on

St. George, Utah — April 27, 2016 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers. Built on TCN’s…
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