Archive for the 'Utilities' Category


TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Published under Australia,News,Utilities on

WHAT: The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity. Li Tiatia, executive vice president, Asia Pacific…
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How Call Center Software is Helping Utility Companies Perform Under Critical Conditions

Published under Call Center Solutions,Call Centers,Utilities on

Customers today expect to have instant access to information, particularly in times of crisis. They also expect to receive that information, as well as updates, directly, as soon as a problem such as an interruption in utility service occurs. Most importantly, customers don’t want to have to gather that information on their own by accessing social media or reaching out to the utility company directly, particularly during severe weather events or power outages. Continue Reading »

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