In case you missed these 2 amazing shows! #ACCE13 #AOS2013
As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE was May 13-16, 2013 and AOS was May 13-17, 2013.
ICMI ACCE 2013 in Seattle #ACCE13
ACCE 2013 was hosted at the Washington State Convention Center in downtown Seattle. There were over 1,200 attendees and was packed with great break out sessions.
Attendees challenges that we saw were:
- Abilities to fill capacity gaps on the fly
- Simply, accurate, and straight forward billing model
- Move inbound agents to a blended environment while agents are not receiving calls
To learn about how TCN can help your contact center move to the cloud, give us a call or email. If you just can’t wait; check out our most recent white paper Premised vs Hosted.
Columbia Ultimate’s Art of Success #AOS2013
Columbia Ultimate hosts a yearly user group conference to engage their users to learn and be proactive with Columbia Ultimate product suite. As a partner, TCN was able to get some great insight on how to help and make sure your systems are running smoothly.
If you would like more information of how TCN can enhance your Columbia Ultimate offering, please call, email, or chat! If you just can’t wait; check out our most recent white paper Premised vs Hosted.
St. George, Utah—TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference.
Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such as conditional dialing, machine detection, call recording, predictive dialing utilizing agent login, advanced reporting and analytics. Continue Reading »
TCN will be exhibiting at the Debt$Net User Group in Las Vegas, June 5-6. We will be showcasing our automated collection call scheduling integration with Debt$Net’s software. Debt$Net will host educational sessions that will be beneficial for all.
For more information on how TCN can transform your collection efforts using our Debt$Net integration, find us on the exhibition floor or call us at 866-745-1900.
The National Alliance of Buyers and Dealers
Summer is nearly upon us and as the temperature is rising, so is the number of conferences TCN is attending. The NABD (National Alliance of Buy Here, Pay Here Dealers) is holding their annual National Conference at The Venetian/The Palazzo in Las Vegas, Nevada. May 16-18 you can find TCN in the exhibitor hall during the opening reception, during breakfast and lunch, and all breaks in between classes.
We look forward to seeing you in Las Vegas!
TCN & CRS 2012 – Las Vegas May 7-9
It was great to see many of you at the CRS in Las Vegas this past week. If we missed you, check out the highlights below.
Check out our TCPA compliance features including Preview/Manual Dialing for Cell phones with AgentPop.
Major Awards and Achievements
- TCN was selected by Ontario Systems as the provider/partner for GCFlex Powered by TCN, a hosted dialer for the clients of the largest manufactures of debtor managements systems in Accounts Receivable Management and Healthcare.
- TCN has been named a TOP 4 Voice Broadcasting Solutions in 2011 by the Collection Advisor magazine.
- TCN has been named a TOP 6 Predictive Dialer in 2011 by the Collection Advisor magazine.