Archive for the 'TCN Features' Category


New Call Center Technology for the Healthcare Industry Can Improve Communication and Increase Revenue Across the Community

Healthcare providers face a number of demands on their time, from full days seeing patients to managing administrative tasks after the day is done. Adding to the burden is ensuring that effective patient communication is easy, cost-effective and efficient, which is a tall order for most organizations. In fact, a recent survey found that patients rank greater communication with their healthcare provider (50 percent) as being just as important as a life event (50 percent) in motivating them to become more engaged with their healthcare. Continue Reading »

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Using Competitive Analytics to Improve Your Call Center

It’s no secret that data analysis can provide many useful insights to businesses, but gathering, analyzing and then implementing changes based on data can be difficult. Competitive analytics gives you real-time business intelligence, analytics and reporting through easy-to-navigate and customizable dashboards. Eliminating the Hurdles While the consensus is that business data analysis is important to a company’s success, actually diving…
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Customer Focus: Creating Organized, Data-centric Reports with TCN

TCN’s software-based contact center tool set offers a robust, integrated system for generating both standard and custom reports that save time and help you avoid long hours spent combing through spreadsheets. Having access to organized, accurate reports based on data the software automatically collects can help supercharge your decision-making process, giving you Nate Silver-like abilities to predict the future. There’s…
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Why the Call Center Industry is Incorporating Business Intelligence Tools

Acting on big data with business intelligence (BI) tools has taken hold as a top trend this year for growing business, and it’s easy to see why. Companies that employ BI are three times as likely to execute decisions as intended compared to those that don’t. IDC predicts that “over the next five years spending on cloud-based big data and…
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Maximize Your Efficiency with Blended Call Centers

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting the productivity needs of your…
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TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

Published under Cloud Technology,News,Press,TCN Features on

St. George, Utah – April 29, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and…
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Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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Call Center Software for the Visually Impaired

In the United States alone, more than 20 million adults live with vision loss. This vision impairment can make it difficult for many to find and maintain full-time jobs. However, novel applications of existing technology are making it possible for the visually impaired to uncover new employment opportunities in industries that were previously unavailable to them. One such industry was…
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TCN Announces New Features for Platform 3.0, Cloud-based Call Center Technology Solution

Published under News,Platform 3,Press,TCN Features on

St. George, Utah – November 18, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the release of functionality enhancements for Platform 3.0, its advanced cloud-based contact center suite. The new features, including Extended Conditional Dialing and Aggregate Reporting, are designed to enhance the usability of Platform…
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The Basics of TCPA Compliance for Call Centers

The Telephone Consumer Protection Act (TCPA) was passed into law in the early 1990’s as a measure to restrict certain types of telephone solicitations. Unfortunately, legitimate businesses often become slowed down by TCPA protocols. Fortunately, cloud-based call center software has built-in features to prevent these slow downs while making your call center more efficient than ever. What is required for…
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