Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting the productivity needs of your… Continue Reading »
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St. George, Utah – April 29, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and… Continue Reading »
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When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA… Continue Reading »
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In the United States alone, more than 20 million adults live with vision loss. This vision impairment can make it difficult for many to find and maintain full-time jobs. However, novel applications of existing technology are making it possible for the visually impaired to uncover new employment opportunities in industries that were previously unavailable to them. One such industry was… Continue Reading »
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St. George, Utah – November 18, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the release of functionality enhancements for Platform 3.0, its advanced cloud-based contact center suite. The new features, including Extended Conditional Dialing and Aggregate Reporting, are designed to enhance the usability of Platform… Continue Reading »
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The Telephone Consumer Protection Act (TCPA) was passed into law in the early 1990’s as a measure to restrict certain types of telephone solicitations. Unfortunately, legitimate businesses often become slowed down by TCPA protocols. Fortunately, cloud-based call center software has built-in features to prevent these slow downs while making your call center more efficient than ever. What is required for… Continue Reading »
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St. George, Utah – August 12, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to detailed reporting capabilities. Key features of the… Continue Reading »
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TCN has cloud auto dialer systems for sale. These auto dialer systems help you connect with anyone, anywhere, and at anytime. We help you pinpoint those that are interested in your message and make contact. Our livelihood is staked on our guaranteed service. Check out our website to find more information on any given service that we offer. tcnp3.com Here… Continue Reading »
St. George, Utah—In light of recent developments involving the TCPA, TCN is pleased to deliver additional services that meet the requests by its clients and the call center industry concerning the ability to contact customers via cell phones.
“TCN is proud to announce a separate Manual Dial Only platform for cell phones that is incapable of ‘predictive dialing’, that can only dial a number with human intervention, and that provides 100% call recording,” said Dave Bethers, VP of Sales at TCN. “This platform combines what our customers are looking for; the ability to follow regulatory restrictions, while maintaining the highest levels of agent performance, efficiency, and overall productivity.”
TCN has always led in call center technology and was one of the first cloud technologies to allow our clients to seamlessly identify cell phones and prohibit calls to be placed to those telephone numbers while continuing to dial landlines with full predictive dialer capability. With this new Manual Dial Only platform, TCN clients can take these identified cell phones and let their agents manually call them.
Some of TCN’s features are:
Cell phone scrub on the block assignments as well as scrubbing on ported landlines – as an authorized Neustar Reseller – updated on a daily basis.
Manual dialed calls on completely separate servers and call engines.
Agent manual confirmation/verification, allowing or even requiring call agents to manually type in the number before a call is placed.
Preview dialing enables agents to view the call history of the business or contact being dialed before connecting the call. It improves the quality of the customer interaction and keeps call agents on task.
To learn more about these and other features, and how you can take advantage of a free no obligation demo, please contact TCN at tcnp3.com or by calling 866.745.1900.
For those attending the #ACAConv2013 ACA International Credit and Collections Conference in San Diego, this post is for you.
In most cases, your first contact with a debtor is your best chance to collect on the debt. For this reason, you should have the best agents and the tools necessary to make the most out of that initial contact. TCN can ensure that your efforts to collect are a success.
TCN can provide your company with dialing services that will greet your customer with a courteous and professional pre-recorded message, or leave a message in their voice mail box. This dialing service can incorporate any necessary data pertaining to the debtor into the message. You may also give the customer options to make payments online or over the phone or even to set up payment arrangements. If the customer wishes to speak with a live representative, that can be accomplished with the push of a button. They will simply press a key and instantly be connected to an inbound call center representative. Continue Reading »