Archive for the 'Scalability' Category


Comparing Contact Center Solutions: Fees, Features and Further Reading

Published under Blog,business performance,Inbound,News,Outbound,Scalability on

As an executive at your company, you think about how money is made and lost. And, if in charge of company-wide technology investments, the pressure to deliver affordable, effective contact center solutions can be intense—hasty choices can lead to imminent financial losses or limited utility. The following three lines of enquiry can help sort good, bad and ugly contact center…
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Three Reasons On-Premise Call Center Provider Avaya Declared Bankruptcy in 2017

Published under Blog,Cloud Technology,News,Now Trending,Scalability on

The utility of legacy, on-premise contact center solutions seems to have peaked, and Avaya’s bankruptcy could be the unlikely death toll of that once-great industry. At least, corporate treasurer John Sullivan hints at that in his statement to Network World regarding Avaya’s bankruptcy. Sullivan said, “Over time, with the explosion of applications and software-as-a-service, together with growing customer demand for…
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Improving Contact Center Agent Efficiency Using Cloud Based, Blended Call Flows

Businesses might be looking for a cloud based call center that enhances inbound calls to improve customer satisfaction and increase customer loyalty. Then again, they might need a call center platform that helps agents adhere to current standards and regulations, particularly when making outbound calls to sell products or collect payments. Maybe they need a solution that has the best…
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Why Scalability is Important for Your Call Center

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a few benefits here. What is Scalability?…
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