Archive for the 'SaaS' Category


Lawn Care Made Simple

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Automating Your Customer Connections with TCN No matter your business or message, you want to get the word out about what you do. Hundreds of lawn care companies are saving time and money by automating their calls. Let TCN help your business automate communication with your customers. With TCN powering your outbound call center, automated calling can be easier than…
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The Internet of Things and the Future of VoIP

George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set in an authoritarian future, one of the novel’s more fascinating details is the ubiquitous presence of a technology called the telescreen. Part television and part security camera, the telescreen is an always-connected, two-way street of thought control and personal vulnerability. No one is safe from…
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Webinar: Improve Your Call Center with Business Intelligence Analytics

Register for our free webinar on TCN’s BI analytics, October 22, at Noon MDT. Gaining better insight into your call center data is critical for improving productivity, streamlining operations and moving your business forward. But gathering and analyzing that data can often be an overwhelming, time-consuming task for contact center managers. Business intelligence (BI) tools are making deeper data dives…
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How Switching to VoIP Can Save Your Organization Money

More and more businesses are switching to Voice Over Internet Protocol (VoIP) for their telecommunications needs. Why? The most commonly cited incentive for switching to the cloud (drum roll) is still price, with 60 percent of respondents switching on the basis of cost savings. The next most important incentive for switching is business agility (55 percent), followed by speed of…
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Using Competitive Analytics to Improve Your Call Center

It’s no secret that data analysis can provide many useful insights to businesses, but gathering, analyzing and then implementing changes based on data can be difficult. Competitive analytics gives you real-time business intelligence, analytics and reporting through easy-to-navigate and customizable dashboards. Eliminating the Hurdles While the consensus is that business data analysis is important to a company’s success, actually diving…
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Take Advantage of the Rising Popularity of Hosted IP Telephony

According to a recent report by research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) are rapidly being adopted by organizations looking to utilize cloud infrastructure for operations. The technology is now expanding beyond the small and midsize businesses (SMBs) that traditionally were its primary users. This is because off-site – or cloud – hosting…
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VoIP and SIP Trunking: The Future of Business Communication?

Increasing numbers of businesses — big and small — are adopting Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for their telecommunications needs. Let’s look at how and why the combination of VoIP and SIP trunking are growing in popularity. A Perfect Match VoIP and SIP trunking work together to create an inexpensive, flexible communications system for…
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Best Practices for Moving to Cloud-Based VoIP

New technology isn’t always worth the investment. Remember eight-track tapes and Google Glass? Just because there’s a new way to do something doesn’t mean your business will benefit from it. When it comes to phone service, knowing whether or not to take the leap into new technology can feel especially uncertain. That being said, most businesses within the U. S….
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Integrating TCN’s Cloud-based Call Center Solution: API & Security Upgrades

One of TCN’s greatest strengths is the software’s adaptability to meet the needs of a diverse client base. The tools and capabilities that make a hosted contact center so powerful can be seamlessly integrated with your existing systems, including customer relationship management (CRM) software, to build a complete virtual environment. When all the parts of your system are communicating, your…
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The Dos and Don’ts of Call Center Customer Service

Good customer service pays off: 85% of people say they will take action if they’re not satisfied with their customer service experience. Of those consumers, 49% would stop doing business with the company, and many would also head to social media to complain about it. Given that 70% of adults in the U.S. pick up the phone for their first…
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