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Archive for the 'Press' Category

TCN Inc. to Offer Services in the United Kingdom

Published under Buzz,Call Centers,News,Now Trending,Press on 09/09/2013

St. George, Utah—TCN, Inc. recently launched its award winning services in the UK, including Platform 3 with its complete features and real-time reporting functionality. TCN has opened a new office in the UK to provide the best product and customer service.

All features and reporting from TCN, Inc. in the UK will be the same as in the US: inbound/outbound blended, predictive dialing with agent login, reporting, call routing, etc. The UK will also have 24/7 professional services from our UK office.

The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development that began nearly one decade ago. Totally web-based and provided as a Software as a Service, the Predictive Dialer makes the rich feature set of a $600,000 traditional hardware dialer affordable for any organization – at pennies per minute.

“We are thrilled to be apart of these next steps in the United Kingdom,” says Chad Casey, Professional Services Manager at TCN, Inc. “Combining cloud technology and VOiP culminates huge savings for the end user.”

Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among its peers in flexibility. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in minutes. Companies require only phones and Internet connections for their call agents; within 10 minutes they can be running a fully blended inbound/outbound campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM.

TCN’s technologies are currently available in North and South America, Asia, Australia, Europe and now the United Kingdom.

For more information and a no obligation demo in the UK, please call +0114 414-0002 or visit www.tcnp3.com. In the US call +866-745-1900.

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CreditSoft announces partner TCN, Inc. now “LIVE” in Australia

Published under News,Now Trending,Partners,Press on 08/27/2013

TCN, Inc. recently launched its award winning first truly cloud based services in Australasia, including Platform 3 with its complete features and real-time reporting functionality.

Offices and secure data centre’s are located in Australia to provide the best services and also comply with laws and regulations.

All features and reporting from TCN Inc. in Australasia will be the same as in the US: inbound/outbound blended, predictive dialing with agent login, reporting, call routing, etc. TCN’s local customer support will continue along with its professional services team across the globe, including in Australia.

The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development that began nearly one decade ago. Totally web-based and provided as truly Software as a Service, the Predictive Dialer makes the rich feature set of a $600,000 traditional hardware dialer affordable for any organization – at cents per minute.

“TCN is the perfect solution providing a pay-per-use model with no minimum usage requirements or annual maintenance fees. Clients can expand rapidly by adding more agents and/or new locations without the worry of extra annual seat fees, monthly/yearly maintenance fees or contracts to sign, etc.,” said Liahona Tiatia, TCN’s Chief Operations Officer & VP of Client Services/Support.

There are absolutely no limitations with TCN and all you pay for is what you use. A great way to help manage those difficult overflow situations. The savings, immediately noticed, are a huge opportunity for shareholders and business executives to financially plan ahead for other business improvements and allow TCN to work in their favour.”

CreditSoft Executive Director, Terry Eames said, “We have been working with TCN to bring their market leading cloud based solutions to Australasia, for some time now. We are delighted that the systems are now generally available in Australia and New Zealand. Australasian companies are now able to leverage the same advanced solutions used by industry leaders in the US and Europe”.

Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among its peers in flexibility.

Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in minutes. Companies require only phones and Internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM. Continue Reading »

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TCN, Inc. to Offer Services in Australia

Published under Call Centers,Cloud Technology,News,Press on 08/27/2013

St. George, Utah—TCN, Inc. recently launched its award winning services in Australasia, including Platform 3 with its complete features and real-time reporting functionality. Offices and data centers will also be located in Australia to provide the best services and comply with laws and regulations.

All features and reporting from TCN Inc. in Australasia will be the same as in the US: inbound/outbound blended, predictive dialing with agent login, reporting, call routing, etc. TCN’s local customer support will continue along with its professional services team across the globe, including in Australia.

The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development that began nearly one decade ago. Totally web-based and provided as a Software as a Service, the Predictive Dialer makes the rich feature set of a $600,000 traditional hardware dialer affordable for any organization – at pennies per minute.

“TCN is the perfect solution providing a pay-per-use per minute model with no added costs and no contracts. Clients can expand rapidly by adding more agents and/or new locations without worry of extra seat fees, monthly/yearly fees, contracts to sign, etc.,” said Liahona Tiatia, TCN’s Chief Operations Officer & VP of Client Services/Support. There are absolutely no limitations with TCN and all you pay for is added minutes. The savings, immediately noticed, are a huge opportunity for shareholders and business executives to financially plan ahead for other business improvements and allow TCN to work in their favor.”

Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among its peers in flexibility. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in minutes. Companies require only phones and Internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM.

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Due to Client Request, TCN Offers Manual Dial Only Platform TCPA

Published under Compliance,News,Press,TCN Features on 08/14/2013

St. George, Utah—In light of recent developments involving the TCPA, TCN is pleased to deliver additional services that meet the requests by its clients and the call center industry concerning the ability to contact customers via cell phones.

“TCN is proud to announce a separate Manual Dial Only platform for cell phones that is incapable of ‘predictive dialing’, that can only dial a number with human intervention, and that provides 100% call recording,” said Dave Bethers, VP of Sales at TCN. “This platform combines what our customers are looking for; the ability to follow regulatory restrictions, while maintaining the highest levels of agent performance, efficiency, and overall productivity.”

TCN has always led in call center technology and was one of the first cloud technologies to allow our clients to seamlessly identify cell phones and prohibit calls to be placed to those telephone numbers while continuing to dial landlines with full predictive dialer capability. With this new Manual Dial Only platform, TCN clients can take these identified cell phones and let their agents manually call them.

Some of TCN’s features are:

  • Cell phone scrub on the block assignments as well as scrubbing on ported landlines – as an authorized Neustar Reseller – updated on a daily basis.
  • Manual dialed calls on completely separate servers and call engines.
  • Agent manual confirmation/verification, allowing or even requiring call agents to manually type in the number before a call is placed.
  • Preview dialing enables agents to view the call history of the business or contact being dialed before connecting the call. It improves the quality of the customer interaction and keeps call agents on task.

To learn more about these and other features, and how you can take advantage of a free no obligation demo, please contact TCN at www.tcnp3.com or by calling 866.745.1900.

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Interview with TCN’s CEO, Terrel Bird

Published under Buzz,Now Trending,Press on 08/01/2013

Terrel Bird Introduction

 Interview with TCNs CEO, Terrel Bird After graduating from BYU, Terrel moved to his wife’s home town in Northern Ontario Canada. There he was hired as President of Northern Allied Steel and Propane. After a long “extended stay” in Canada Terrel moved his family to Southern Utah. He always had a love for the red rocks and the great outdoors that Utah has to offer. After researching an emerging technology in 1997 called VoIP (Voice over Internet Protocol), Terrel felt that there was a need to fill and saw how this technology would evolve over time.

VoIP is telephone communication through the internet. He began to put the pieces together and making partnerships that helped fill this need. A year and a half later TCN was created and began marketing its services world-wide.

Today, agencies need to do more with less. By using TCN’s cloud-based predictive dialing tools and services for the contact center, clients can leverage the most sophisticated Outbound and Inbound calling technologies available, while maximizing available resources and ROI, all without massive capital outlay or new staff. The TCN solution is a complete dialer replacement with full outbound, manual, preview, inbound, and blended functionality with no hardware, no monthly minimums or no maintenance fees.

TCN’s award winning Platform 3.0 (P3) is a multi-tenant, intuitive, Interactive Voice Communication platform that has been revolutionary for contact centers needing dialing and IVR solutions.

Terrel has 10 children and loves to road bike when time permits.

You are the CEO of TCN, a company that offers Software as a Service call center technology. Tell us more about TCN and the services it provides.

TCN is a cloud based virtual call center. TCN manages inbound and outbound call traffic flow for call centers around the world.

Today, call centers need to do more with less. By using TCN’s cloud-based predictive dialing tools and services for the contact center, clients can leverage the most sophisticated Outbound and Inbound calling technologies available while maximizing available resources and ROI, all without massive capital outlay or new staff. The TCN solution is a complete dialer replacement with full outbound, manual, preview, inbound and blended functionality with no hardware, no monthly minimums and no maintenance fees.

TCN’s award winning Platform 3.0 (P3) is a multi-tenant, intuitive, Interactive Voice Communication platform that has been revolutionary for contact centers needing dialing and IVR solutions.

Q: What led to your involvement with TCN?

In 1999, there was a lot of discussion concerning the potential of a new way of communicating called VOIP. This method had great potential and was radically different than standard switched telephone networks that had been in place for many years. Many thought VOIP would not be an effective voice transport system because of latency and potential to have packet loss. I was motivated to get my family moved back to the United States and started studying the opposing arguments. Over time I convinced myself that VOIP would eventually be successful and overcome existing communication methods. Based on this thought, I moved forward. Now everyone knows VOIP as a standard worldwide.

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TCN and Debt$Net® Solidifies Partnership with New Offering

Published under News,Partners,Press on 06/26/2013

TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.

Some benefits of the new real-time integration are:

  • Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
  • Updates either Debt$Net® account result codes or account notes
  • Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
  • Management created lists specific to groups or individual collectors, and collector created lists

With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.

Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time. Continue Reading »

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TCN Live Chat Offers Customer Support in 5 Languages

Published under Buzz,Customer Service,News,Press,TCN Features on 05/14/2013

St. George, Utah—TCN, a leader for award winning customer support through its virtual call center solution suite, Platform 3, has added live chat to its services.

TCN released a live chat system on its website that offers clients instant communication with support staff in five languages with a response time of 60 seconds or less.

To fulfill its guarantee, TCN is properly staffed at all times to monitor the live chat and support all inquiries. Other options of reaching the customer support staff are by phone at 866-745-1900 or through email at service@tcnp3.com. Any service options available through these methods are also available through the live chat.

Along with its live chat, TCN has other traditional methods of reaching its support system from handling questions about services or troubleshooting other issues. This new 24/7 support is available in English, Spanish, Portuguese, French and German.

To use the live chat, simply expand the chat window at the bottom right corner of the screen and fill in the required fields. After completing the required fields, the client will be connected to TCN client support staff.

The term 24/7 has almost become a trite phrase from overuse and hyperbole, but at TCN, it’s a standard. With a global representation, turn-around time for projects, messages and other custom work is fast and reliable. To try the chat system, visit its website at www.TCNP3.com.

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TCN Inc. to Showcase Award Winning Platform 3.0 at ICMI ACCE Call Center Conference

Published under Buzz,News,Press,Trade Shows on 05/08/2013

St. George, Utah—TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference.

Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such as conditional dialing, machine detection, call recording, predictive dialing utilizing agent login, advanced reporting and analytics. Continue Reading »

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TCN Inc. Drives Exciting New Efficiencies for Automotive Software Solutions Company

Published under Buzz,Debt,Partners,Press on 01/22/2013

St. George, Utah—TCN Inc. announces the integration of their cutting edge automated dialing technology with AutoStar Solutions’ web-delivered software programs. The suite of exceptional call management tools now available to AutoStar clients will enable them to gain tremendous new efficiencies in such tedious tasks as collection calls while at the same time opening up exciting opportunities to proactively reach out to their customers.

As AutoStar interacts with their clients—automobile dealerships and finance companies that specialize in pre-owned vehicles—they can now provide those clients with the means to communicate with their important customers quickly and at little cost or effort. Service appointment reminders and warranty updates, announcements about specials and new car introductions, even a courtesy call to advise that their vehicle is ready to be picked up after maintenance can be fully automated on a hosted platform for pennies a day. Continue Reading »

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Proactive Compliance and Security Tools from TCN

Published under Buzz,News,Press,TCN Features on 12/17/2012

St. George, Utah—TCN Inc., global leader in virtual call center technology, announces the release of new compliance and security enhancements to its award-winning hosted call center technologies. Company CEO Terrel Bird states: “As the CFPB is and should be on most agencies’ minds, we continue to focus on delivering compliance and security tools that proactively meet our clients’ needs while at the same time provide maximum operational efficiencies.”

A prime example of that mindset is the suite of Operational Statistics TCN has just released. Not only does the actionable dashboard allow a snapshot of ten new real-time KPI’s, it also provides a comprehensive audit trail of all agent call flow in fifteen-minute increments. Call centers using this cloud-based technology enjoy an edge in agent efficiency while maintaining and documenting regulatory compliance. Continue Reading »

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About TCN.

TCN has led Software as a Service (Saas) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player.

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