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TCN and Ecliptics Host Webinar

Published under News,Partners,Webinar on 01/29/2014

TCN and Ecliptics have partnered to combine a 100% hosted, best-in-class predictive dialing and voice broadcasting solution with a seamless integration for The Collector System®. Please join us below.

About the Webinar

TCN’s world-class predictive dialing services provide:

- Immediate access to world-class services without the cost of hardware dialers or additional staff
- Flexibility to create new agent logins, hunt groups and predictive dialing campaigns in minutes
- The speed of sub-second connections allowing effective agent response to live voices
- Maximization of Right Party Contacts and increased inbound customer calls and agent talk time

Ecliptics’ integration for The Collector System®

Easy to use, completely eliminates manual uploads and downloads, and provides the ability to:

- Design and Schedule Campaigns directly from The Collector System®
- Eliminate file manipulation and manual processes
- Receive real-time results
- Update Collector System accounts automatically
- Do Not Call functionality

As part of our webinar series highlighting integrations for The Collector System®, Ecliptics is pleased to sponsor a two webinars to detail TCN’s predictive dialer services and the Ecliptics integration.

Webinar Registration

Please register for one of the days below
Wednesday, February 5th at 10am PST
Thursday, February 6th at 10am PST

If you cannot attend the Predictive Dialer webinar, but would like additional information, please visit us at www.ecliptics.com // www.tcnp3.com or call Ecliptics at 801-461-8269 or TCN at 866-305-8262.
Webinar Logo TCN and Ecliptics Host Webinar

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CreditSoft announces partner TCN, Inc. now “LIVE” in Australia

Published under News,Now Trending,Partners,Press on 08/27/2013

TCN, Inc. recently launched its award winning first truly cloud based services in Australasia, including Platform 3 with its complete features and real-time reporting functionality.

Offices and secure data centre’s are located in Australia to provide the best services and also comply with laws and regulations.

All features and reporting from TCN Inc. in Australasia will be the same as in the US: inbound/outbound blended, predictive dialing with agent login, reporting, call routing, etc. TCN’s local customer support will continue along with its professional services team across the globe, including in Australia.

The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development that began nearly one decade ago. Totally web-based and provided as truly Software as a Service, the Predictive Dialer makes the rich feature set of a $600,000 traditional hardware dialer affordable for any organization – at cents per minute.

“TCN is the perfect solution providing a pay-per-use model with no minimum usage requirements or annual maintenance fees. Clients can expand rapidly by adding more agents and/or new locations without the worry of extra annual seat fees, monthly/yearly maintenance fees or contracts to sign, etc.,” said Liahona Tiatia, TCN’s Chief Operations Officer & VP of Client Services/Support.

There are absolutely no limitations with TCN and all you pay for is what you use. A great way to help manage those difficult overflow situations. The savings, immediately noticed, are a huge opportunity for shareholders and business executives to financially plan ahead for other business improvements and allow TCN to work in their favour.”

CreditSoft Executive Director, Terry Eames said, “We have been working with TCN to bring their market leading cloud based solutions to Australasia, for some time now. We are delighted that the systems are now generally available in Australia and New Zealand. Australasian companies are now able to leverage the same advanced solutions used by industry leaders in the US and Europe”.

Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among its peers in flexibility.

Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in minutes. Companies require only phones and Internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM. Continue Reading »

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TCN and Debt$Net® Solidifies Partnership with New Offering

Published under News,Partners,Press on 06/26/2013

TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.

Some benefits of the new real-time integration are:

  • Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
  • Updates either Debt$Net® account result codes or account notes
  • Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
  • Management created lists specific to groups or individual collectors, and collector created lists

With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.

Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time. Continue Reading »

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Highlights From This Weeks Conventions

Published under Call Centers,News,Partners,Trade Shows on 05/16/2013

In case you missed these 2 amazing shows! #ACCE13 #AOS2013

As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE was May 13-16, 2013 and AOS was May 13-17, 2013.

ICMI ACCE 2013 in Seattle #ACCE13

ACCE 2013 was hosted at the Washington State Convention Center in downtown Seattle. There were over 1,200 attendees and was packed with great break out sessions.

Attendees challenges that we saw were:

  • Abilities to fill capacity gaps on the fly
  • Simply, accurate, and straight forward billing model
  • Move inbound agents to a blended environment while agents are not receiving calls

To learn about how TCN can help your contact center move to the cloud, give us a call or email. If you just can’t wait; check out our most recent white paper Premised vs Hosted.

Columbia Ultimate’s Art of Success #AOS2013

Columbia Ultimate hosts a yearly user group conference to engage their users to learn and be proactive with Columbia Ultimate product suite. As a partner, TCN was able to get some great insight on how to help and make sure your systems are running smoothly.

Check out the awards dinner

Check out our “IronMan” fan video

If you would like more information of how TCN can enhance your Columbia Ultimate offering, please call, email, or chat! If you just can’t wait; check out our most recent white paper Premised vs Hosted.

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TCN Inc. Drives Exciting New Efficiencies for Automotive Software Solutions Company

Published under Buzz,Debt,Partners,Press on 01/22/2013

St. George, Utah—TCN Inc. announces the integration of their cutting edge automated dialing technology with AutoStar Solutions’ web-delivered software programs. The suite of exceptional call management tools now available to AutoStar clients will enable them to gain tremendous new efficiencies in such tedious tasks as collection calls while at the same time opening up exciting opportunities to proactively reach out to their customers.

As AutoStar interacts with their clients—automobile dealerships and finance companies that specialize in pre-owned vehicles—they can now provide those clients with the means to communicate with their important customers quickly and at little cost or effort. Service appointment reminders and warranty updates, announcements about specials and new car introductions, even a courtesy call to advise that their vehicle is ready to be picked up after maintenance can be fully automated on a hosted platform for pennies a day. Continue Reading »

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Ontario Systems Delivers Integration to Cloud-based Dialer

Published under News,Partners,Press on 07/17/2012

FACS is now deeply integrated to Ontario Systems’ on-demand dialer and messaging system, GCFlex

Muncie, IN — Ontario Systems announced the availability of the first integration between FACS and its on-demand dialer and messaging system, GCFlex. This new service, called GCFlex Direct for FACS, was developed with TCN, an Ontario Systems partner and leading supplier of on-demand dialer services.

GCFlex Direct is a no-obligation, pay as you go service that now features direct integration with the FACS database. This integration eliminates the time-consuming process of uploading and downloading files. Call results are delivered directly to FACS as the calls are made. These real-time updates reduce the risk of duplicate and harassing calls, while ensuring agents are working with the most up-to-date information when they speak with consumers. Continue Reading »

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TCN Announces Integration Partnership with Finance Express

Published under News,Partners,Press on 04/23/2012

St. George, UT—TCN, Inc. announced today the details of its profound integration with Finance Express, the leading provider of web-based financial services and technology for independent auto dealerships. TCN, a leader in hosted telephony, has teamed with Finance Express to offer cloud-based communications services to the automobile finance industry.

The integration allows dealers to utilize the most advanced virtual-call-center technologies without ever leaving the FEX Buy Here Pay Here Software, engendering three primary advantages. First, dealers do not need to hire technical staff to operate the technology, because the integration allows for easy call campaign set up and automated reporting of results. Continue Reading »

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TCN Announces Partnership with Debt$Net® to Offer Integrated Telephony Services

Published under News,Partners,Press on 09/06/2011

St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software. Continue Reading »

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Webinar: Hosted Dialing Technology of TCN Presented by Debt$Net

Published under News,Partners,Press,Webinar on 07/14/2011

Debt$Net presents an exclusive look at the hosted collections dialing technology of TCN.

Register now for the free webinar here.

Date: August 17th
Time: 11am PST / 2pm EST
Continue Reading »

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New Cloud-based Telephony Services Available Through Ontario Systems/TCN Partnership

Published under News,Partners,Press on 07/12/2011

MUNCIE, IND, JULY 12, 2011—New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products. Continue Reading »

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About TCN.

TCN has led Software as a Service (Saas) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player.

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