TCN, Inc. recently launched its award winning first truly cloud based services in Australasia, including Platform 3 with its complete features and real-time reporting functionality.
Offices and secure data centre’s are located in Australia to provide the best services and also comply with laws and regulations.
All features and reporting from TCN Inc. in Australasia will be the same as in the US: inbound/outbound blended, predictive dialing with agent login, reporting, call routing, etc. TCN’s local customer support will continue along with its professional services team across the globe, including in Australia.
The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development that began nearly one decade ago. Totally web-based and provided as truly Software as a Service, the Predictive Dialer makes the rich feature set of a $600,000 traditional hardware dialer affordable for any organization – at cents per minute.
“TCN is the perfect solution providing a pay-per-use model with no minimum usage requirements or annual maintenance fees. Clients can expand rapidly by adding more agents and/or new locations without the worry of extra annual seat fees, monthly/yearly maintenance fees or contracts to sign, etc.,” said Liahona Tiatia, TCN’s Chief Operations Officer & VP of Client Services/Support.
There are absolutely no limitations with TCN and all you pay for is what you use. A great way to help manage those difficult overflow situations. The savings, immediately noticed, are a huge opportunity for shareholders and business executives to financially plan ahead for other business improvements and allow TCN to work in their favour.”
CreditSoft Executive Director, Terry Eames said, “We have been working with TCN to bring their market leading cloud based solutions to Australasia, for some time now. We are delighted that the systems are now generally available in Australia and New Zealand. Australasian companies are now able to leverage the same advanced solutions used by industry leaders in the US and Europe”.
Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among its peers in flexibility.
Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in minutes. Companies require only phones and Internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM. Continue Reading »