Archive for the 'News' Category


TCN Call Center Webinar: How to Improve Agent Confidence and Boost Efficiency and Productivity

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WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “TCN’s Agent Efficiency: Born in the Cloud.” The webinar will educate call center managers on how to ensure that agents have the tools and confidence at their disposal to perform their jobs in the best…
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TCN User Group Webinar: How To Leverage TCN’s Latest Call Center Technology Features

Published under News,Press,Webinar on

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to leverage TCN Platform 3.0’s latest enhancements to achieve their operational goals while adhering to industry rules and regulations, including the Telephone Consumer…
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TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

Published under Cloud Technology,News,Press,TCN Features on

St. George, Utah – April 29, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and…
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TCN to Exhibit at Australian Buyers and Debt Collection Association’s Consumer Debt Forum

Published under Australia,News,Press,Trade Shows on

Sydney and St. George, Utah – April 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will exhibit at the Consumer Debt Forum sponsored by the Australian Buyers and Debt Collection Association, April 13-14, 2015 at the Sydney Harbour Marriott. TCN will showcase Platform…
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TCN Receives 2015 Unified Communications Product of the Year Award

Published under Awards,News,Press on

St. George, Utah – March 31, 2015 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named TCN Platform 3.0 as a 2015 Unified Communications Product of the Year Award…
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TCN Announces Strategic Partnership with ClickDebt, UK-based Financial Case Management Software Provider

Published under News,Partners,Press,Webinar on

London and St. George, Utah – March 25, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with ClickDebt, a cloud-based financial case management software provider in the UK. Under the partnership, TCN’s cloud-based contact center suite, Platform 3.0, will be integrated into ClickDebt’s…
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TCN CEO Terrel Bird Named Utah Business CEO of the Year

Published under Awards,News,Press,Utah on

St. George, Utah – February 23, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that CEO and Co-founder Terrel Bird has been named a CEO of the Year by Utah Business magazine. Utah Business’ annual award recognizes a selection of CEOs whose innovation, strategy, and…
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How Centralized Data Benefits Call Centers

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Whether you’re a Call Center Manager for a busy customer service department or you run a multi-shift third-party debt collection center, there’s no debate that you have lots of people, deadlines, quotas, and reports vying for your attention. While the responsibilities in your ever-demanding role will always ultimately rest on your shoulders, how you choose to handle and manage those…
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TCN VP of Business Development Kerry Sherman Recognized as 2015 CRN Channel Chief

Published under Awards,News,Press on

St. George, Utah – February 23, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2015 CRN Channel Chiefs. The influential executives on this annual list represent the most…
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TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform

Published under News,Platform 3,Press on

St. George, Utah – February 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to further enrich the usability of…
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