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Archive for the 'News' Category

TCN and Debt$Net® Solidifies Partnership with New Offering

Published under News,Partners,Press on 06/26/2013

TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products.

Some benefits of the new real-time integration are:

  • Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less)
  • Updates either Debt$Net® account result codes or account notes
  • Integrated access to launch TCN campaigns from within Debt$Net® to collector work screens
  • Management created lists specific to groups or individual collectors, and collector created lists

With real-time updates from Debt$Net®, accounts can be properly noted when multiple campaigns are being worked throughout the day, giving users nearly instant updates to their work-in-progress. Because of Debt$Net’s change to its status code, which is now based on TCN results, the organization will have more freedom to qualify/disqualify accounts on future lists and build better control on operating expenses.

Agents working on their own local lists can also further improve their time management with the real-time interface product. Real-time integration allows individual agents to schedule their TCN list from within Debt$Net® and begin dialing without involving management time. Continue Reading »

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TCN: A Solution for Any Problem

Published under Call Center Solutions,Call Centers,News,TCN Features on 06/25/2013

TCN has a solution for any of your customer service needs.

Our services include:

Inbound Calling Solutions. From sales, order processing, billing and payments, or simply answering questions, you may be interested in inbound call solutions. Depending on your budget for services, these call centers can be set up within your company, offsite or even overseas to assist in handling the calls from your customers.

Outbound Calling Solutions. Outbound Call Centers provide a wide variety of benefits to your company. Outbound call centers allow your company to be proactive in selling products, collections, customer care, and much more. The call center department can be outsourced anywhere in the world, depending on your budget, or can be onsite if you choose.

Debt Collection Services. In most cases, your first contact with a debtor is your best chance to collect on the debt. For this reason, you should have the best agents and the tools necessary to make the most out of that initial contact. TCN can ensure that your efforts to collect are a success. TCN can provide your company with dialing services that can greet your customer with courteous and professional pre-recorded messages, or leave the message in their voice mail box. This dialing service can incorporate any necessary data pertaining to the debtor into the message. Continue Reading »

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Event Notification with TCN

Published under IVM,News on 06/21/2013

Is your company hosting a community picnic? Is your organization having an open house for a new office location? Is your school having a large event on your college campus? Launching a new exhibit, product or service? Don’t have time to mail save the date cards?

Don’t waste money hiring staff to make phone calls or mail out flyers. Don’t waste time and energy going door to door to draw people to your event. TCN has a much easier solution. Don’t wait on the word to spread, let us spread the word for you! If you are looking to reach an audience and generate traffic to your event, TCN can help with event notifications.

With your TCN online account all you will need is contact information for the people you are trying to reach. Simply log in to your TCN account, upload your customers’ phone numbers and any other pertinent information in the form of an easy to create spreadsheet, record the personalized message you want your clients to receive and create a schedule with dates and times you want the calls to be made. It’s THAT simple! TCN’s call engines can place hundreds of calls in minutes saving your company time and money. The best part is, you pay only pennies for successful contacts. Continue Reading »

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Highlights From This Weeks Conventions

Published under Call Centers,News,Partners,Trade Shows on 05/16/2013

In case you missed these 2 amazing shows! #ACCE13 #AOS2013

As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE was May 13-16, 2013 and AOS was May 13-17, 2013.

ICMI ACCE 2013 in Seattle #ACCE13

ACCE 2013 was hosted at the Washington State Convention Center in downtown Seattle. There were over 1,200 attendees and was packed with great break out sessions.

Attendees challenges that we saw were:

  • Abilities to fill capacity gaps on the fly
  • Simply, accurate, and straight forward billing model
  • Move inbound agents to a blended environment while agents are not receiving calls

To learn about how TCN can help your contact center move to the cloud, give us a call or email. If you just can’t wait; check out our most recent white paper Premised vs Hosted.

Columbia Ultimate’s Art of Success #AOS2013

Columbia Ultimate hosts a yearly user group conference to engage their users to learn and be proactive with Columbia Ultimate product suite. As a partner, TCN was able to get some great insight on how to help and make sure your systems are running smoothly.

Check out the awards dinner

Check out our “IronMan” fan video

If you would like more information of how TCN can enhance your Columbia Ultimate offering, please call, email, or chat! If you just can’t wait; check out our most recent white paper Premised vs Hosted.

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TCN Live Chat Offers Customer Support in 5 Languages

Published under Buzz,Customer Service,News,Press,TCN Features on 05/14/2013

St. George, Utah—TCN, a leader for award winning customer support through its virtual call center solution suite, Platform 3, has added live chat to its services.

TCN released a live chat system on its website that offers clients instant communication with support staff in five languages with a response time of 60 seconds or less.

To fulfill its guarantee, TCN is properly staffed at all times to monitor the live chat and support all inquiries. Other options of reaching the customer support staff are by phone at 866-745-1900 or through email at service@tcnp3.com. Any service options available through these methods are also available through the live chat.

Along with its live chat, TCN has other traditional methods of reaching its support system from handling questions about services or troubleshooting other issues. This new 24/7 support is available in English, Spanish, Portuguese, French and German.

To use the live chat, simply expand the chat window at the bottom right corner of the screen and fill in the required fields. After completing the required fields, the client will be connected to TCN client support staff.

The term 24/7 has almost become a trite phrase from overuse and hyperbole, but at TCN, it’s a standard. With a global representation, turn-around time for projects, messages and other custom work is fast and reliable. To try the chat system, visit its website at www.TCNP3.com.

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TCN Inc. to Showcase Award Winning Platform 3.0 at ICMI ACCE Call Center Conference

Published under Buzz,News,Press,Trade Shows on 05/08/2013

St. George, Utah—TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference.

Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such as conditional dialing, machine detection, call recording, predictive dialing utilizing agent login, advanced reporting and analytics. Continue Reading »

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Top IVR Choice for 2013

Published under Call Centers,IVR,News,TCN Features on 04/02/2013

TCN’s leading call center cloud technology – Platform 3 (P3) – offers intuitive templates and call flow wizards delivering quick configuration of even sophisticated IVR scripts that can be put into production in within minutes. Powerful scripting can implement customized voice recordings, menu presentation, and skills based routing options, including sub-second transfers to the next available agent utilizing a CTI integrated screen pop. Consumers can be directed to enter account information, self-validate, select language preference, be directed to URLs, connected with automated payment systems, or receive contact information or hours of operation and mailing address. Additionally, consumer information can be captured and stored for processing or enabling payment capture all by leveraging agentless interactions. Continue Reading »

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Proactive Compliance and Security Tools from TCN

Published under Buzz,News,Press,TCN Features on 12/17/2012

St. George, Utah—TCN Inc., global leader in virtual call center technology, announces the release of new compliance and security enhancements to its award-winning hosted call center technologies. Company CEO Terrel Bird states: “As the CFPB is and should be on most agencies’ minds, we continue to focus on delivering compliance and security tools that proactively meet our clients’ needs while at the same time provide maximum operational efficiencies.”

A prime example of that mindset is the suite of Operational Statistics TCN has just released. Not only does the actionable dashboard allow a snapshot of ten new real-time KPI’s, it also provides a comprehensive audit trail of all agent call flow in fifteen-minute increments. Call centers using this cloud-based technology enjoy an edge in agent efficiency while maintaining and documenting regulatory compliance. Continue Reading »

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Proactive Compliance and Security Tools from TCN

Published under News on 12/17/2012

St. George, Utah—TCN Inc., global leader in virtual call center technology, announces the release of new compliance and security enhancements to its award-winning hosted call center technologies. Company CEO Terrel Bird states: “As the CFPB is and should be on most agencies’ minds, we continue to focus on delivering compliance and security tools that proactively meet our clients’ needs while at the same time provide maximum operational efficiencies.”

A prime example of that mindset is the suite of Operational Statistics TCN has just released. Not only does the actionable dashboard allow a snapshot of ten new real-time KPI’s, it also provides a comprehensive audit trail of all agent call flow in fifteen-minute increments. Call centers using this cloud-based technology enjoy an edge in agent efficiency while maintaining and documenting regulatory compliance.

While data security is of paramount concern, providing more information can sometimes prove counterproductive. TCN offers enhanced security of information through configurable Client Info Display Templates that restrict data to the minimal amount necessary for an agent to conduct a successful call. In addition, data fields within the templates can be fully customized to draw increased attention to the most important information.

Accessing account information from anywhere is a hallmark of TCN’s cloud dialer technology that, among other advantages, allows agents to make or take calls outside the office if and when required. And while some hosted solutions in these instances could jeopardize the control needed to ensure security of data, TCN now provides an IP Address Lockdown feature that delivers enhanced protection of sensitive information. Dave Bethers, TCN’s VP of sales said: “We had a customer come to us that had to have full control over when and where agents and managers accessed client data. No other cloud provider was offering this capability nor could they give an acceptable timeline for developing it. We saw the need, accepted the challenge and were able to deliver within two weeks and, here’s the best part, at no cost. Like any of the enhanced features we design and develop, this new data security tool is available immediately to all our customers free of charge.”

Applying an innovative approach to develop proactive compliance and security solutions that enhance rather than impede efficiency sets TCN apart in the industry and continues their tradition as a supplier of highly productive call center technologies second to none.

About TCN Inc.

As a leader in the hosted call center technology industry since 1999, TCN Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. For additional information, visit www.TCNP3.com.

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Hosted Call Center Pioneer adds a Trio of Innovative Efficiency Tools

Published under Buzz,Call Centers,News,Press,TCN Features on 12/03/2012

St. George, Utah—In keeping with their long tradition providing consistent value through innovation, TCN Inc. announces the release of exciting new features to enhance call center efficiency.

Designed to maximize productivity, Campaign Linking takes the guesswork out of scheduling outbound calling campaigns, ensuring no downtime between them. Agents remain productive as they seamlessly move from the end of one campaign to the start of the next, eliminating time lost to schedule resets, and reallocation of focus and resources. And managers stay fixated on evaluating and improving overall performance instead of schedule changes. “In one instance,” says Terrel Bird, CEO of TCN Inc., “an agency running 5 daily campaigns with 35 agents is able to eliminate more than 20 lost FTE hours each day.” Continue Reading »

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About TCN.

TCN has led Software as a Service (Saas) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player.

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