Archive for the 'News' Category


TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Published under Call Centers,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired…
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3 Call Center KPIs That Directly Correlate to Customer Service Levels

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Optimizing customer service and management techniques is the primary reason why organizational managers are increasingly adopting call center management software. Effective management entails using critical KPIs to assess and monitor employee productivity, and the sooner these numbers can be evaluated, the better. Effective call center software will efficiently capture all the relevant metrics to generate critical results, while providing additional…
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TCN Announces New Features for Platform 3.0, Cloud-based Call Center Technology Solution

Published under News,Platform 3,Press,TCN Features on

St. George, Utah – November 18, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the release of functionality enhancements for Platform 3.0, its advanced cloud-based contact center suite. The new features, including Extended Conditional Dialing and Aggregate Reporting, are designed to enhance the usability of Platform…
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The Importance of Quality Evaluation in Your Call Center

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According to the Avaya Consumer Preference Report of 2011, 80% of customers prefer talking to a call agent as opposed to other contact methods. Unfortunately, only 26% of them are satisfied with the response they get from the call centers. That fact alone calls for a drastic change in call centers. So, is your company among those that keep the…
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Call Center Industry Trends for 2015

Published under Call Centers,News,Now Trending,TCPA on

The world of call and contact centers is benefiting from rapid advances in technology, and the call centers that stay on the cutting edge are taking the lead and turning profit. Getting ahead of the curve will mean retrofitting your on-premise setup with the latest cloud-based software that is proving a win-win for companies and the customers they serve. Now…
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TCN Announces Seamless Integration with CDS Software’s Debt Collection Solution, CollectOne

Published under News,Partners,Press,Webinar on

St. George, Utah – September 24, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TCN’s Platform 3.0, its cloud-based contact center suite, is now seamlessly integrated with CDS Software’s CollectOne, a single source debt collection solution. The integration enables CollectOne clients to streamline their processes…
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TCN Publishes eBook Highlighting How Call Centers Can Stay Compliant in Light of Changing TCPA Regulations

Published under eBook,News,Press,TCPA on

St. George, Utah – September 23, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, has released an eBook that examines what the new Telephone Consumer Protection Act (TCPA) regulations mean for the call center industry. The eBook, “The Complete Guide to TCPA and A Compliance Checklist for Call…
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Is Your IVR Software Costing You Customer Satisfaction (And Money?)

Published under Customer Service,News on

It’s like a horror story, something you would expect to see in a Hollywood film. However, instead of being pursued by a knife-wielding man in a mask, the stalker is a phone voice that counterintuitively continues to call our hero, even after it has achieved its goal. In this case, the voice is an Interactive Voice Response (IVR) software system…
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TCN Releases Updated Version of Cloud-Based Call Center Technology Platform

Published under News,Press,TCN Features on

St. George, Utah – August 12, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to detailed reporting capabilities. Key features of the…
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GM Implements Scalable Call Center Solutions to Match Increased Demand

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the volume of inbound calls into…
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