Archive for the 'News' Category


Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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TCN Forms Strategic Partnership with Master Agency CarrierSales

Published under News,Partners,Press on

St. George, Utah – January 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact center suite, Platform 3.0, to its…
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TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

Published under Awards,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet…
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TCN Honored Among Fellow Utah-based Companies

Published under News on

We’re pleased to announce that we’ve been recognized as one of 35 companies honored in Utah Business Magazine’s Best Companies to Work For! After a review of our workplace elements such as benefits and pay, equal opportunity scale, corporate culture, internal communication, and employee pride, we’re proud to say we’ve risen to the head of the class. We might be…
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Four Call Center Trends for 2015

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily in customer experience management to…
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TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Published under Call Centers,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired…
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3 Call Center KPIs That Directly Correlate to Customer Service Levels

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Optimizing customer service and management techniques is the primary reason why organizational managers are increasingly adopting call center management software. Effective management entails using critical KPIs to assess and monitor employee productivity, and the sooner these numbers can be evaluated, the better. Effective call center software will efficiently capture all the relevant metrics to generate critical results, while providing additional…
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TCN Announces New Features for Platform 3.0, Cloud-based Call Center Technology Solution

Published under News,Platform 3,Press,TCN Features on

St. George, Utah – November 18, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the release of functionality enhancements for Platform 3.0, its advanced cloud-based contact center suite. The new features, including Extended Conditional Dialing and Aggregate Reporting, are designed to enhance the usability of Platform…
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The Importance of Quality Evaluation in Your Call Center

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According to the Avaya Consumer Preference Report of 2011, 80% of customers prefer talking to a call agent as opposed to other contact methods. Unfortunately, only 26% of them are satisfied with the response they get from the call centers. That fact alone calls for a drastic change in call centers. So, is your company among those that keep the…
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Call Center Industry Trends for 2015

Published under Call Centers,News,Now Trending,TCPA on

The world of call and contact centers is benefiting from rapid advances in technology, and the call centers that stay on the cutting edge are taking the lead and turning profit. Getting ahead of the curve will mean retrofitting your on-premise setup with the latest cloud-based software that is proving a win-win for companies and the customers they serve. Now…
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