Archive for the 'News' Category


TCN VP of Business Development Kerry Sherman Recognized as 2015 CRN Channel Chief

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St. George, Utah – February 23, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2015 CRN Channel Chiefs. The influential executives on this annual list represent the most…
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TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform

Published under News,Platform 3,Press on

St. George, Utah – February 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to further enrich the usability of…
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TCN COO Dave Bethers Honored as Utah Business SAMY Award Winner

Published under Awards,News,Press,Utah on

St. George, Utah – January 21, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that Dave Bethers, chief operations officer, has been named Sales and Marketer of the Year by Utah Business Magazine. The fourth annual SAMY Awards 2015 recognizes the state’s top sales and…
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Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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TCN Forms Strategic Partnership with Master Agency CarrierSales

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St. George, Utah – January 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact center suite, Platform 3.0, to its…
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TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

Published under Awards,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet…
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TCN Honored Among Fellow Utah-based Companies

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We’re pleased to announce that we’ve been recognized as one of 35 companies honored in Utah Business Magazine’s Best Companies to Work For! After a review of our workplace elements such as benefits and pay, equal opportunity scale, corporate culture, internal communication, and employee pride, we’re proud to say we’ve risen to the head of the class. We might be…
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Four Call Center Trends for 2015

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily in customer experience management to…
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TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Published under Call Centers,News,Now Trending,Platform 3,Press on

St. George, Utah – December 2, 2014 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired…
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3 Call Center KPIs That Directly Correlate to Customer Service Levels

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Optimizing customer service and management techniques is the primary reason why organizational managers are increasingly adopting call center management software. Effective management entails using critical KPIs to assess and monitor employee productivity, and the sooner these numbers can be evaluated, the better. Effective call center software will efficiently capture all the relevant metrics to generate critical results, while providing additional…
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