Archive for the 'News' Category


TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

Published under Australia,Conferences,News,Partners,Press on

Sydney and St. George, Utah — October 12, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the strategic partnership has been successful…
Continue Reading »

Comments Off on TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

Keeping Up with the Ever-changing Legal Aspects of TCPA Compliance

The call center industry has undergone quite a few changes in the past decade or so — from autodialing technology to cloud-based calling solutions – making operations dramatically easier and more economical for organizations in the marketplace. From a legal standpoint, however, things have gotten considerably more complicated, with the introduction of the Telephone Consumer Protection Act (TCPA) in 1991….
Continue Reading »

Comments Off on Keeping Up with the Ever-changing Legal Aspects of TCPA Compliance

TCN Honored With 2015 Communications Solutions Product of the Year Award

Published under Awards,News,Press on

St. George, Utah — August 28, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions…
Continue Reading »

Comments Off on TCN Honored With 2015 Communications Solutions Product of the Year Award

Cloud-based Call Center Software: Top 10 Reasons to Make the Switch TODAY

As most in the call center industry can attest, there is a lot of talk lately about the benefits of transitioning to a cloud-based, hosted phone solution. The advantages that the technology offers in terms of scalability, flexibility and backend power make it extremely attractive to operations of all sizes, and making the switch doesn’t require any expensive new equipment,…
Continue Reading »

Comments Off on Cloud-based Call Center Software: Top 10 Reasons to Make the Switch TODAY

Customer Focus: Web Broadcast

TCN’s feature-rich Web Broadcast system enables you to create powerful, totally customized broadcasts integrating both recordings and live agents to fit your organization’s needs perfectly. Combined with other outbound strategies, including preview, manual and predictive dialing, you’ll have all your bases covered for a well-rounded campaign. Whether it’s a standard template that helps you reach customers quickly and efficiently or…
Continue Reading »

Comments Off on Customer Focus: Web Broadcast

Customer Focus: List Management

Your lists are the lifeblood of your outbound center, one of your most valuable resources. Old hardware-based automatic dialing systems required skilled, time-consuming work to upload, organize or make any changes to your lists – often requiring significant downtime. One of the great parts of working with a software-based solution like TCN is the considerable flexibility of working with your…
Continue Reading »

Comments Off on Customer Focus: List Management

Customer Focus: How To Change an Agent from Inbound to Outbound/Blended Agent

The old contact center paradigm that inflexibly divided agents between inbound and outbound responsibilities has limited the efficiency of operations for long enough. With modern call center software, it’s no longer necessary to assign agents to one area or another, and blending can increase your client contact rate by as much as 50%. As an additional bonus, continually cross-training agents…
Continue Reading »

Comments Off on Customer Focus: How To Change an Agent from Inbound to Outbound/Blended Agent

What Does Your Call Center Software Say About Your Organization?

An organization’s call center software is as much an element of its brand as its logo. When a person’s call experience is good, the result is a positive brand association. When a person’s call experience is bad, the converse is true. Like it or not, your call center software has the power to determine your organization’s reputation, regardless of the…
Continue Reading »

Comments Off on What Does Your Call Center Software Say About Your Organization?

TCN Call Center Webinar: Best Practices in Business Intelligence, Analytics and Reporting

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Centers + Analytics: A Business Intelligence Platform from TCN” on Thursday, August 20 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret the latest…
Continue Reading »

Comments Off on TCN Call Center Webinar: Best Practices in Business Intelligence, Analytics and Reporting

What the Latest FCC Ruling for TCPA Means to Your Call Center Organization

Published under Jesse Bird,News,TCPA on

As you’ve likely heard by now, on Friday, July 10, the Federal Communications Commission (FCC) released its clarifications to the Telephone Consumer Protection Act (TCPA). Take some time to review the full TCPA Omnibus Declaratory Ruling and Order. We’ve identified a few items in the ruling that have the potential to dramatically impact call centers across all industries. Please note,…
Continue Reading »

Comments Off on What the Latest FCC Ruling for TCPA Means to Your Call Center Organization

White Papers

Discover the unlimited benefits of the cloud-based solution. Here's everything you need to know to be sure you are getting the absolute best call center product possible.