Archive for the 'News' Category


How NORAD’s One-day Call Center Helped Keep Tabs on Santa

Published under Call Center Solutions,Call Centers,Mckay Bird,News on

While not a creature was stirring last Christmas Eve, the North American Aerospace Defense Command (NORAD) call center was a hotbed of activity. Volunteer staff had been gearing up for weeks at the impromptu call center in anticipation of what they knew would be a marathon 24-hour frenzy of calls. Continue Reading »

Comments Off on How NORAD’s One-day Call Center Helped Keep Tabs on Santa

TCN Awarded 2016 CUSTOMER Magazine Product of the Year Award

Published under Awards,News,Press on

St. George, UT, January 11, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named Platform 3.0 as a 2016 CUSTOMER Product of the Year Award winner. TCN Platform 3.0 is an advanced cloud-based call center technology that…
Continue Reading »

Comments Off on TCN Awarded 2016 CUSTOMER Magazine Product of the Year Award

Four Key Areas Where Predictive Dialers Help Boost Call Center ROI

Every organization wants to ensure that it’s running as efficiently as possible, and call centers are no exception. Cloud-based call center software can help businesses overcome challenges that the industry has struggled with since its inception. Continue Reading »

Comments Off on Four Key Areas Where Predictive Dialers Help Boost Call Center ROI

TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

Published under Buzz,News,Press,Switch to the Cloud on

St. George, Utah and Mays Landing, N.J. – December 14, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN…
Continue Reading »

Comments Off on TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

Published under News,Press,VocalVision on

St. George, Utah – November 19, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, established in July 2014, Junior…
Continue Reading »

Comments Off on TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

Put Outbound Service Calls on Cruise Control

With TCN powering your outbound call center, automated calling can be easier than ever before. Uploading, recording, and sending can be accomplished in just three simple steps. TCN’s automated dialing and interactive messaging system can complete calls regarding payment processing, account upgrades, classified renewals, emergency notifications, and more. Here are a few examples of the different types of organizations using…
Continue Reading »

Comments Off on Put Outbound Service Calls on Cruise Control

TCN Awarded 2015 Unified Communications Excellence Award

Published under Awards,News,Press on

St. George, UT, November 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named its flagship product, Platform 3.0, as a recipient of the 2015 Unified Communications Excellence Award presented by Internet Telephony magazine. TCN Platform 3.0…
Continue Reading »

Comments Off on TCN Awarded 2015 Unified Communications Excellence Award

A Unique Solution to Assist Visually Impaired Call Center Agents

The call center industry is full of innovative solutions for a variety of challenges – from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. And some solutions help guarantee that all your call center employees can do their best work and by providing them with the tools they need…
Continue Reading »

Comments Off on A Unique Solution to Assist Visually Impaired Call Center Agents

TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

Published under Australia,Conferences,News,Partners,Press on

Sydney and St. George, Utah — October 12, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the strategic partnership has been successful…
Continue Reading »

Comments Off on TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia