Archive for the 'Collections' Category


TCN at the National Alliance of Buy Here, Pay Here Dealers Conference

Published under Automotive,Collections,NABD on

The National Alliance of Buy Here, Pay Here Dealers (NABD) serves automotive dealerships that employ a buy here, pay here (BHPH) methodology. The approach allows dealerships to extend a line of credit to purchasers who have poor credit history or who otherwise lack funds to buy a vehicle. DriveTime may be one of the better-known BHPH automotive dealerships, although most…
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State of the Collection Industry: 2016 TCN Survey Results

Published under Collections,State of the Collection Industry on

Between November 1 and November 28, 2016, we asked for input from people working in the collections industry. An anonymous survey was sent out, and people from debt collection agencies, collection departments within larger organizations, and law firms heeded the call. Because we wanted to know about unique challenges and common communication practices, the survey focused on those elements. We…
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How to Increase Healthcare Debt Collections with VocalRx

Published under Collections,Debt,Healthcare,News,VocalRx on

Healthcare providers face growing demands like budget constraints, increased transactions costs, and larger patient balances. To meet those challenges, healthcare professionals embrace revenue cycle management and cloud-based technologies. The first refines cash flow by accurately projecting and planning for ebb and flow in the medical office. The second often supplements cash flow practices but offers other benefits, namely, improving patient…
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TCN and ACDBA: Partners in Excellence for the Debt Collection Industry

Published under Collections,Debt on

In March 2017, TCN rejoined the Australian Collectors and Debt Buyers Association (ACDBA) for the organization’s annual forum. The forum covers updates and trends in the debt collection industry, as well as best practices for agencies, companies, and individuals working within it. To that end, ACDBA promotes its Code of Practice and Code Compliance Monitoring Committee (CMC) Charter, established during…
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TCN Unveils the “State of the Collections Industry” Report, Uncovering Technology Trends, Compliance Challenges and Future Outlook

Published under Collections,News,Press,TCPA on

St. George, Utah – April 18, 2017 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the results of its “State of the Collections Industry” report, which reveals the collection industry executives’ views on technology, communications, regulations and future outlook. With the goal of understanding human sentiment and…
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Part 2: How Could the New Administration Affect Debt Collection and TCPA Compliance?

In our previous post, we discussed how net neutrality and privacy laws could affect call centers and call center technology, including cloud-based call center platforms. This week, we take a closer look at debt collection and TCPA compliance. Could the new administration affect them? A distinct possibility exists. Ajit Pai, the acting Federal Communications Commission (FCC) Chairman, opposes the current,…
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Part 1: How Could the New Administration Impact Net Neutrality and Consumer Privacy?

Published under Collections,Compliance,Customer Service,TCPA,VOIP on

Anyone involved in telemarketing or collections wonders what the new administration portends for the Federal Communications Commission (FCC). It’s an admissible concern. The FCC governs national and international communications on a number of channels, so changes to it could hugely impact call center regulations and practices. The most pressing issues number two: 1. Net Neutrality and Consumer Privacy 2. Robocalling…
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How the Cloud is Changing the Call Center Industry

Published under Call Center Solutions,Cloud Technology,Collections on

If you recall seeing “Cloudy with a Chance of Meatballs,” the iconic film heavily featured clouds and meatballs. However, it was more generally concerned with a resonant topic: change. A rainfall of meatballs meant adjustment for the characters and the environment. Back in reality, the cloud might not pour down spaghetti and meatballs, but it is a harbinger of change….
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Customer Spotlight: Increasing Collections and TCPA Compliance

Every call center wants to increase collections. A challenge arises in doing so: TCPA compliance. The two factors seem at war with one another. But as a recent first- and third-party collection agency proves, TCN’s cloud-based call center technology brings peace between the two. The technology empowers call centers and collection agencies to not only stay in compliance but also…
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Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
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