Archive for the 'cloud-based' Category


Take Advantage of Leading Cloud-Based Call Center Technology with TCN’s 7 Free Demos

The best cloud-based contact center technology exceeds your expectations. TCN aims to be that best provider with its free demos. These demos demonstrate the full platform, giving you a glimpse of what your communications and debt collections could look like long-term. To give you an idea of what to expect, here are seven platform features you can check out during…
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Comparing the Drawbacks and Advantages of On-Premise and Cloud-Based Contact Centers

Selecting contact center software for your business frequently turns into a complex purchasing decision. It first requires an understanding of the technology and its purpose. However, the decision also demands another input: your company stakeholders. Convincing them is no easy feat. You’ll need to provide detailed information about the technology and its impact on different departments and operations. To deliver…
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How the Cloud-Based Contact Center and Business Intelligence Improve Monthly Call Center Metrics

Keeping in touch with customers usually reigns as a top concern for any organization, be it a B2C, B2B company or nonprofit. Regular communication keeps brands “top of mind” and often delivers greater customer satisfaction and loyalty. But that’s where the challenge comes in. Customers want “right-now” communications that cater to their interests and personalities. Organizations desire to meet the…
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How TCN’s Cloud Contact Center Solutions Help Australian Contact Centers Turn into Customer Experience Hubs

A convergence of forces (such as the Do Not Call Register, multiplying communication channels, offshoring, and technology adoptions) have many Australian contact centers wondering if their days are numbered. Justin Tippett of Contact Centre Central, an Australian-based resource for people working in contact centers, interviewed several executives in the contact center and business process outsourcing (BPO) industries to assess the…
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Decrease Roll Rates with Collections Contact Center Software

Published under Blog,Business Intelligence,cloud-based,News on

In the collections industry, roll rates are harbingers of doom or victory. Collections agencies heed the rates because the numbers indicate business stability or instability. That is, the less the roll rates are, the more stable — and profitable — the agencies will be. Because of that, organizations rely on the information to reduce the risk of financial ruin. The…
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5 Benefits of Call Recording for Today’s Call Centers

Published under Call Centers,call recording,cloud-based,Compliance on

Call recording offers numerous benefits, many of them consumer-facing. Consumers who desire better interactions should know that call recording is a driver behind reducing hold times, increasing first call resolutions, and using data to resolve problems, faster. The benefits are a win-win situation for both consumers and businesses. Call recording directly impacts expense reports, call center efficiency, and business operations….
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Why Scalability is Important for Your Call Center

Scalability tends to surface in conversations about the cloud and cloud-based technologies like TCN’s call center platform. Unfortunately, the word often serves as a signifier of “smartness” rather than a concrete term. To help you understand what scalability really means and why it matters, we explore some definitions, a bit of history, and a few benefits here. What is Scalability?…
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Lawn Care Made Simple

Published under cloud-based,SaaS on

Automating Your Customer Connections with TCN No matter your business or message, you want to get the word out about what you do. Hundreds of lawn care companies are saving time and money by automating their calls. Let TCN help your business automate communication with your customers. With TCN powering your outbound call center, automated calling can be easier than…
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Five Takeaways from ACA International Spring Forum and Expo

Our Executive Account Manager Mike Gray recently attended the ACA International Spring Forum and Expo in Las Vegas. He came back with all sorts of ideas gleaned from the forum’s keynotes and breakout sessions. He also returned with some takeaways. A few were surprises. Others were expected. Regardless, all affect call center operations specifically and communication generally. We share his…
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How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair centers often turn to TCN…
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