Archive for the 'Buzz' Category


TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

Published under Buzz,News,Press,Switch to the Cloud on

St. George, Utah and Mays Landing, N.J. – December 14, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN…
Continue Reading »

Comments Off on TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

TCN Takes Home Two 2015 “Product of the Year” Awards!

Published under Buzz on

The development team at TCN is dedicated to producing the best possible solution for call centers across various industries. So to see them win not one, but TWO Product of the Year awards is incredibly affirming for us. TMC recently named TCN Platform 3.0 a 2015 Unified Communications Product of the Year Award winner! The awards, which were published in…
Continue Reading »

Comments Off on TCN Takes Home Two 2015 “Product of the Year” Awards!

What Call Center Managers Should Know About Web-based Predictive Dialers

Published under Buzz,Call Center Solutions on

Predictive dialers can help call centers increase both call efficiency and the precision. A predictive dialer utilizes an algorithm to anticipate how long, on average, an agent takes to complete a call. When it predicts that an agent is free, the machine dials numbers on the agent’s behalf. Most predictive dialers increase the efficiency of call centers by increasing the…
Continue Reading »

Comments Off on What Call Center Managers Should Know About Web-based Predictive Dialers

TCN’s Kerry Sherman Named to 2015 CRN Channel Chiefs List

Published under Buzz,Call Center Solutions on

We know that we’ve been lucky to attract a host of great people to TCN, so we’re always glad when the industry recognizes that as well. We’re incredibly proud of our Vice President of Business Development, Kerry Sherman, for making the 2015 CRN Channel Chiefs list, which appears in the February 2015 issue of CRN! Kerry spearheads TCN’s global channel…
Continue Reading »

Comments Off on TCN’s Kerry Sherman Named to 2015 CRN Channel Chiefs List

Top TCPA Call Center News Stories of 2014

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The Legality and Jurisdiction of TCPA…
Continue Reading »

Comments Off on Top TCPA Call Center News Stories of 2014

Four Call Center Trends for 2015

Due to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving and managers are increasingly being put in situations that require they adopt better strategies to optimize their operations. Going by customer and workforce feedback, the year 2014 has seen a wide range of improvements, with businesses investing heavily in customer experience management to…
Continue Reading »

Comments Off on Four Call Center Trends for 2015

Biggest Call Center Trends from 2014

As social media continues to be a vital marketing channel, 2014 has been exceptionally influential because call center companies are taking into account the significance of customer satisfaction more than ever. Surveys show that 59% of consumers are always ready to shift to a competitor to experience better customer service. In that same vein, 89% of customers have quit doing…
Continue Reading »

Comments Off on Biggest Call Center Trends from 2014

Make the Switch to the Cloud | Part 3

Published under Buzz,Cloud Technology,News on

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 3

Like the previous two blog posts have discussed, setting up a cloud dialer system in your business is not as time-consuming a process as you might imagine! In fact, the process could take place in one day, if you needed it to. But even if you don’t need to make the switch in a day, these three tips (tips one and two found here: Part 1 and Part 2) will help your business transition to a cloud dialer system smoothly!

Step 3: Prepare for catastrophe!

Sure, this doesn’t sound great or reassuring when you’re considering moving to a cloud system, but trust us. If you plan for catastrophe, you’ll never actually have a catastrophe. So think of the worst scenarios that could happen with your new cloud system, and prepare for them. As you prepare your business by backing up important data, keeping all product instructions, and everything else you can do, then you can rely on the cloud! Continue Reading »

No responses yet

Make the Switch to the Cloud | Part 2

Published under Buzz,Cloud Technology,News on

Getting Your Business Running on the Cloud in One Day: Three Easy Steps Part 2



In our last post we talked about how switching to a cloud dialer system won’t slow down your business, if you do it the right way! After you have prepared your business for the switch, you are ready for step two!

Step 2: Test the system, train your employees

If you’ve decided to switch to a cloud dialer system, then you’ll want to make sure the system works with your particular business. Once you’ve picked a system that seems right for your business, like the TCN virtual call center, you’ll be able to start your tests. Continue Reading »

No responses yet

TCN and Zions Bank: Speaking on Business Update

Published under Buzz,News,Now Trending,Press on

Click here to listen to the article.

This is Chris Redgrave for Zions Bank Speaking on Business.

TCN, based in St. George, Utah, is doing so well they had 50 percent growth last year alone. Their software program for call center technology has put them on the national and international map. Companies from around the world are now seeking them out to utilize this technology.

TCN is a cloud-based virtual call center. They manage inbound and outbound call traffic flow for call centers. Their clients have access to the most sophisticated calling technologies available. What they use is called VoIP, or Voice over Internet Protocol, which basically means sending voice telephone calls over the Internet. It’s a web-based dialer providing companies with a service for pre-recorded messaging, alerts or political surveys with a personalized message. One of the guiding principles for this St. George company is to think globally but act locally. Continue Reading »

No responses yet