Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business?
One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing levels or that employees tend to be too transient. Some companies, however, are beginning to widen their hiring pool by creating more opportunities for disabled workers to join the ranks. Continue Reading »
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