Virtual Call Center Technology for the Visually Impaired
TCN VocalVision delivers the best cloud call center technology in the industry to visually impaired call centers across the globe.
TCN has optimized VocalVision to work with Job Access With Speech (JAWS) and has made it accessible to agents everywhere. JAWS is the world’s most popular screen reader, developed for computer users whose vision loss prevents them from seeing screen content or navigating with a mouse.
Happy Agents Make Happy Customers
With VocalVision, you’ll get all of TCN’s features and productivity tools included.
Providing these tools to visually impaired individuals provides more opportunity for jobs and satisfaction in the work place.
“We’ve been impressed with TCN’s VocalVision cloud-based phone service. They have been very willing to customize the solution to meet our employee’s accessibility needs. So, our employees like the system and its ease of use. It has enhanced the level of service we can offer our customers through its call recording and time reporting capabilities. In the future, we plan to use the system to measure and report productivity and utilization metrics, just as we do in our manufacturing environment.”
Jim Kerlin, CEO of Beyond Vision
Increase agent productivity and efficiency in day-to-day interactions, resulting in happy customers.
Screenshots from our VocalVision solution