“Motivated to switch from our existing call center solution to one with automated payment capabilities, TCN’s installation process couldn’t have been easier. The entire process from start to finish was completed within one hour. We’ve been so pleased with the level of customer service we’ve experienced so far and we look forward to seeing how TCN will continue to streamline our workflow.”
Debbie Nobbe, Manager, ClaimAid Self Pay Solutions
The TCN Hosted Contact Center empowers organizations to leverage the cloud. TCN’s solution enables clients around the globe, regardless of size, application, or location, to access world-class technology via a simple cloud-based interface. With multichannel communications such as inbound, outbound, and blended capabilities, predictive dialing and customizable voice recorded messaging has never been easier. Best of all, no hardware, software, or staffing overhaul. All you need is a computer and an internet connection.
TCN’s secure and intuitive Agent Gateway allows for customization, efficiency, and agent-manager communication. Callers are connected to agents in less than a second, and information is flashed on-screen. Notes can be logged directly without the need of a CRM.
A hallmark feature is skills-based routing: TCN calculates agent aptitudes on a large scale, and queues calls to the best available agent in less than one second.
- Gateway Interface Features – Scripted responses, agent or open transfer, conferencing, manager barge-in, manager-to-agent messaging, manager dashboards, auto-pacing, agent triggers, and call recording. Learn more about Agent Gateway
- Connection Options – TCN’s softphone with headset, TDM toll free/local (standard phone), and SIP dialing via the internet and SIP capable softphone.
- Productivity Reporting – Real-time reports, charts and analysis for managers. Time-of-day, day-of-week, and staff performances are recorded, and can be evaluated to increase productivity. Check out our reporting Gallery
TCN’s technology provides you with the best Hosted Contact Center options available in the industry at the lowest price, all designed to give your company increased efficiency and profitability.
Screenshots from our Hosted Cloud Contact Center Solutions solution