TCN’s Platform 3 Dialer allows you to connect with anyone, anywhere, at any time.
- Maximize your right party connectivity with each attempt.
- Apply Interactive Voice Message strategies that deliver high returns.
- Inbound – Create automated script responses tied to any proprietary phone number, providing the customer with multiple options or simple information.
- Outbound – A fully web-based Predictive Dialer, with Voice Broadcasting.
- Blended – Maximize agent efficency with sub second agent connection time.
Implementing a Voice Broadcasting Plan is easy using TCN’s Auto Dialer tools, such as manual dialing, preview dialing, predictive dialing and blended inbound.
Tools Come Standard
- Text to Speech – Identify the right party and elicit more interest and action.
- IVR – menus to empower and prepare the customer with options to act or make payment.
- Rotating Messages – Rotate messages, voice used, tone of voice, message variations, dialect and gender.
Broadcasting strategies can be applied to the needs of almost any industry, including Automotive, Associations and Organizations, Collections, Marketing, Newspapers, Politics and Governments, Schools and Universities.
Tailor Your Broadcasting Strategy
- Cherry pick early cycle accounts that need a simple reminders with immediacy of linking to an agent for escalation, sales, and payment reminders.
- Reminding customers that the agent is not going away, ensuring that every record gets a call.
- Agent-less contact to let consumers “selfcure”.
Paced at a trickle or at full speed, a Voice Broadcasting campaign can create a healthy buzz on the floor by supplementing any workload with more “inbound calls” bringing positive and noticeable results. TCN’s Platform 3 Dialer features are key to making it happen.
Screenshots from our Auto Dialer Software solution